Manage assigned customers to ensure satisfaction, value realization, and the achievement of gross and net revenue targets. Collaborate across internal teams to drive contract renewals, identify expansion opportunities, and manage customer escalations.
FinThrive
8 Remote Job Openings at FinThrive
87400-Customer Success Manager_Client Success - Strategic
FinThrive
·
Full Time
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20 days ago
FinThrive
The Customer Success Manager is responsible for managing assigned healthcare customers to ensure satisfaction, value realization, and contract renewals. This includes identifying growth opportunities, managing escalations, and collaborating across internal teams to optimize customer outcomes.
Lead the execution of the Customer Value Enablement program by operationalizing frameworks and tools to improve customer performance conversations. Partner cross-functionally to align on KPIs, monitor value success measures, and provide guidance to customer-facing teams to reduce risk.
Acts as the primary finance business partner for multiple product lines, driving growth through analysis and go-to-market strategies. Responsible for consolidating planning processes, including monthly forecasts, annual budgets, and multi-year outlooks.
The role involves designing and executing test plans to ensure the quality of healthcare technology platforms across APIs, data, and integrated systems. The engineer will develop automation frameworks and collaborate with Agile teams to support high-quality feature releases.
The role involves designing and executing test plans to ensure the quality and performance of healthcare technology platforms. Key duties include developing automation frameworks and collaborating with Agile teams to validate APIs, data platforms, and integrated systems.
The Implementation Consultant is responsible for supporting clients during implementation by defining application configurations and workflows. They will manage project milestones and ensure timely completion of projects, resulting in customer sign-off and acceptance.
Build a highly functional and efficient Big Data platform to provide insights to Healthcare business operations. Partner with internal teams to analyze complex requirements and deliver solutions.