Provide empathetic, expert support to users via phone and chat while managing care plans and logistical requests. Conduct research to connect users with necessary resources and maintain internal knowledge bases.
Empathy
9 Remote Job Openings at Empathy
Manage the end-to-end lifecycle for strategic enterprise life insurance clients, focusing on implementation, engagement, and renewals. Collaborate cross-functionally to resolve client challenges and leverage data to achieve client KPIs.
The IT Manager will oversee hardware, networks, and system integrations while serving as the primary point of contact for company-wide IT support. Responsibilities include managing employee onboarding, endpoint security, and coordinating with external vendors for infrastructure needs.
Manage monthly, quarterly, and year-end close processes while maintaining the general ledger and financial accuracy. Lead US payroll processing and partner with EOR/PEO providers to ensure global workforce compliance and operational excellence.
The Assistant Controller manages monthly, quarterly, and year-end close processes while overseeing US and international payroll operations. They act as a financial partner to various departments, supporting incentive compensation plans and data-driven decision making.
Own the business value agenda by building systems to demonstrate impact and running experiments to identify new value levers. Coordinate cross-functional efforts between Sales, Product, and Client Success to refine the value narrative and drive commercial growth.
The Care Manager will provide compassionate support to families via phone, chat, and email while acting as a product expert for Empathy's tools. They are responsible for documenting processes, creating personalized care plans, and assisting users through logistical challenges related to loss.
The role involves cultivating and overseeing a dynamic sales pipeline within the Insurance and Wealth sector and formulating strategic deal models. Additionally, the position requires engaging with senior leadership at major financial institutions and leading negotiations for multi-year contracts.
The Senior Sales Manager will cultivate and oversee a dynamic sales pipeline within the Insurance and Wealth sector, engaging with senior leadership at major financial institutions. They will lead negotiations and foster connections for strategic collaborations to drive revenue growth.
