You will manage a portfolio of mid-market accounts to drive platform adoption, retention, and expansion while providing expert research consulting. Additionally, you will collaborate with internal teams to mitigate churn risk and advocate for customer needs to improve the product experience.
The Sales Development Representative is responsible for generating new business opportunities through outbound prospecting and identifying expansion opportunities within existing accounts. They will partner with Account Directors to map stakeholders, develop personalized outreach campaigns, and maintain accurate intelligence in sales tools.
You will partner with Account Directors to guide prospective customers through the evaluation of the research platform by uncovering pain points and delivering tailored product demonstrations. Additionally, you will own the technical win by aligning buying committees and providing strategic insights to internal product and marketing teams.
The Research Advisor will train and educate clients on the Dscout platform while providing expert guidance on research design and project execution. They will also act as a customer advocate by sharing feedback internally to drive product improvements.
You will manage and mentor a team of Research Advisors to ensure high-quality project delivery and team growth. Additionally, you will collaborate with leadership to shape service operations and track key performance metrics like utilization and CSAT.
You will own the production improvement loop for AI agents, including experimentation, evaluation, and monitoring of agent behavior. You will also design and ship targeted improvements to prompting, decision logic, and tool use to ensure reliable business outcomes.
Own the end-to-end delivery of product features from ambiguous problem statements to shipped software. Partner with product and design teams to build understandable and trustworthy AI-driven experiences.
Lead the roadmap and strategy for AI-powered product areas, from problem discovery through delivery and post-launch iteration. Partner with engineering, design, and research teams to define evaluation sets, prototype features, and ensure high-quality, usable AI outcomes.
The Enterprise Account Director will drive new business and expand existing partnerships with large enterprise companies. They will also manage the renewal process and act as a trusted advisor to senior leaders to ensure long-term client success.
