Dockwa

The Implementation Specialist manages the end-to-end onboarding process for new marina customers, including system configuration, data migration, and product training. They also collaborate cross-functionally with Sales, Product, and Customer Success teams to ensure smooth transitions and drive product adoption.

The Customer Success Manager owns a book of marina accounts, focusing on retention, product adoption, and revenue growth. They collaborate cross-functionally to ensure smooth onboarding, drive training, and act as the voice of the customer to the product team.

Provide omni-channel technical support to marina operators and boaters to resolve software and payment issues. Collaborate with Product and Engineering teams to surface actionable insights and improve the product roadmap.