The developer will lead application development and support for the Dynamics 365 Customer Service platform and Power Platform suite. Responsibilities include managing data flows, integration architecture, and ensuring all releases adhere to formal change control processes.
Provide first-level technical support for mobile devices to enterprise and government clients via phone, chat, and email. Document all interactions and resolutions accurately within the ServiceNow ticketing system.
Oversee and maintain the vulnerability management program, including configuring and troubleshooting scans, analyzing findings, validating false positives, and recommending remediation or mitigation. Coordinate with security and operations teams, manage assessment projects, maintain tool integrations and audit content, and report scan and remediation status.
The IT Help Desk Manager will lead a team of technicians to ensure efficient resolution of technical issues while maintaining high customer satisfaction. They are responsible for overseeing daily service desk operations, managing federal compliance, and optimizing IT support processes.
The Service Desk Lead will oversee IT support operations for a federal contract, managing a team of help desk professionals to ensure efficient incident resolution. They are responsible for maintaining IT systems, ensuring compliance with federal security standards, and optimizing help desk performance through data analysis.
The Service Desk Analyst serves as the first point of contact for federal application users, handling routine issues and troubleshooting system functionality. Responsibilities include documenting tickets, managing user access, and escalating complex technical issues to Tier 2 support.
The Customer Success Manager will own a portfolio of enterprise accounts, managing relationships, SLA attainment, and account health. They are responsible for driving renewals, identifying expansion opportunities, and conducting quarterly business reviews to demonstrate value.
Design and implement data collection and reporting methodologies using SharePoint and Power BI to track quality assurance and compliance. Analyze review results to identify trends and root causes, providing actionable process improvement recommendations for project management.
The COTS System Engineer is responsible for the operation, maintenance, and enhancement of enterprise business applications across Windows, RHEL, and cloud environments. They will troubleshoot complex issues, perform system upgrades, and ensure compliance with security and operational standards.
The Data Engineer is responsible for database monitoring, performance tuning, and the design of efficient database architecture. They will also manage schema changes, backup and recovery procedures, and ensure database security and access control.
Serve as the primary contractor liaison to the federal client, coordinating personnel, delivery, communication, and performance reporting across concurrent IT task orders. Plan and oversee execution, budgets, deliverables, proposals, and risk mitigation while ensuring work meets contractual and client standards.
Provide Tier 1 support for desktop computers, laptops, peripherals, mobile devices, software, and network issues through phone, voicemail, and chat. Install and configure equipment, guide and train users, coordinate with vendors, track support requests, and assist other teams while maintaining quality standards.
The NOC Manager leads a team of technicians to ensure maximum network uptime, rapid incident response, and high-quality fiber connectivity. This role manages day-to-day operations, coordinates client relationships, and oversees staff performance and training.
The NOC Analyst provides 24x7 monitoring support for the city-wide optical network environment by identifying and responding to network faults. They are responsible for ticket creation, status updates, and coordinating with field operations to resolve outages.
The NOC Lead manages daily Network Operations Center functions, including scheduling, coordinating workloads, and overseeing incident response. They are responsible for coaching staff, conducting performance evaluations, and ensuring all technical documentation and SOPs are accurate.
The ITSM Administrator is responsible for the configuration, maintenance, and integration of the organization's IT Service Management platform. This role supports incident, problem, and change management processes while automating workflows and reporting.
Develop and maintain customized solutions within the Salesforce platform using OmniStudio, Flex Pages, and Lightning Web Components. Collaborate with stakeholders to translate business requirements into technical solutions while ensuring system performance and reliability.
The Appian Developer will design, implement, and maintain complex business process management applications on the Appian low-code platform. They are also responsible for administering the Appian instance, integrating external systems, and mentoring junior developers.
Develop and modernize a mission-critical DoD enterprise application using an offline-first PWA architecture. Lead the migration of a monolith to AWS serverless services while utilizing AI-augmented development tools to generate and harden code.
