The NOC Analyst provides 24x7 monitoring support for the city-wide optical network environment by identifying and responding to network faults. They are responsible for ticket creation, status updates, and coordinating with field operations to resolve outages.
The NOC Lead manages daily Network Operations Center functions, including scheduling, coordinating workloads, and overseeing incident response. They are responsible for coaching staff, conducting performance evaluations, and ensuring all technical documentation and SOPs are accurate.
The ITSM Administrator is responsible for the configuration, maintenance, and integration of the organization's IT Service Management platform. This role supports incident, problem, and change management processes while automating workflows and reporting.
Develop and maintain customized solutions within the Salesforce platform using OmniStudio, Flex Pages, and Lightning Web Components. Collaborate with stakeholders to translate business requirements into technical solutions while ensuring system performance and reliability.
The Software Engineer will analyze, design, and implement software solutions for a federal regulatory submission platform while participating in the full enterprise performance life cycle. They will collaborate with cross-functional teams to develop code, execute testing, and manage release packages to meet federal delivery standards.
The Database Specialist will administer and maintain the Oracle database environment, including user management, backups, and performance tuning. They will also collaborate with government teams to execute database migrations, upgrades, and ensure optimal system performance.
Provide first-level technical support for mobile devices and mobility solutions via phone, chat, and email. Document all interactions and resolutions accurately within the ServiceNow ticketing system.
The Appian Developer will design, implement, and maintain complex business process management applications on the Appian low-code platform. They are also responsible for administering the Appian instance, integrating external systems, and mentoring junior developers.
Provide Tier II IT support for Windows and macOS endpoints, including imaging, deployment, and security baseline validation. Manage identity services via Entra ID and Active Directory while resolving complex connectivity and authentication issues.
Lead the refresh and revision of the OCIO's five-year Directional Plan and Roadmap for a legislative customer. Manage project work plans, facilitate stakeholder sessions, and produce actionable recommendations and communication materials.
Design, develop, and deploy full-stack features using ReactJS and Python/FastAPI for a federal agency. Responsibilities include building RESTful APIs, managing PostgreSQL data models, and maintaining automated tests and technical documentation.
Design, implement, and optimize a resilient Microsoft cloud environment encompassing M365, Azure, and Security platforms for a federal agency. Ensure compliance with Zero Trust principles and FedRAMP Moderate requirements while managing endpoints and security operations.
Design, implement, and maintain secure macOS workstation images and enterprise device management configurations for a federal agency. Ensure all Apple endpoints meet federal security standards and manage device enrollment via JAMF Pro and Apple Business Manager.
Lead the design, configuration, and lifecycle management of Windows workstations and Microsoft endpoint management services for a federal agency. This includes maintaining secure images, managing device compliance via Intune, and implementing automated provisioning through Windows Autopilot.
Develop and modernize a mission-critical DoD enterprise application using an offline-first PWA architecture. Lead the migration of a monolith to AWS serverless services while utilizing AI-augmented development tools to generate and harden code.
