The Customer Success Manager will own a portfolio of enterprise accounts, managing the entire lifecycle from onboarding through renewal. They are responsible for driving retention and expansion, conducting business reviews, and ensuring account health through disciplined operational cadences.
The Vice President of Annuity Sales is responsible for recruiting and managing agents to drive annuity sales through lead conversion and book management. They will conduct deep discovery with advisors to uncover new annuity opportunities and cross-sell products.
The ServiceNow Developer is responsible for designing, developing, and implementing solutions to automate and optimize IT service management processes. They will collaborate with cross-functional teams to build custom applications, workflows, and integrations while ensuring adherence to platform best practices.
Provide frontline technical support for mobile devices and mobility solutions via phone, chat, and email. Document all interactions and resolutions accurately within the ServiceNow ticketing system.
The Customer Success Manager will cultivate trust-based relationships with clients to ensure satisfaction and maximize their return on investment. They are responsible for identifying growth opportunities, addressing customer challenges proactively, and strategically aligning services with client business objectives.
Provide Tier II IT support for Windows and macOS endpoints, including imaging, deployment, and security baseline validation. Manage identity services via Entra ID and Active Directory while resolving complex connectivity and authentication issues.
Lead the refresh and revision of the OCIO's five-year Directional Plan and Roadmap for a legislative customer. Manage project work plans, facilitate stakeholder sessions, and produce actionable recommendations and communication materials.
Design, develop, and deploy full-stack features using ReactJS and Python/FastAPI for a federal agency. Responsibilities include building RESTful APIs, managing PostgreSQL data models, and maintaining automated tests and technical documentation.
Design, implement, and optimize a resilient Microsoft cloud environment encompassing M365, Azure, and Security platforms for a federal agency. Ensure compliance with Zero Trust principles and FedRAMP Moderate requirements while managing endpoints and security operations.
Design, implement, and maintain secure macOS workstation images and enterprise device management configurations for a federal agency. Ensure all Apple endpoints meet federal security standards and manage device enrollment via JAMF Pro and Apple Business Manager.
Lead the design, configuration, and lifecycle management of Windows workstations and Microsoft endpoint management services for a federal agency. This includes maintaining secure images, managing device compliance via Intune, and implementing automated provisioning through Windows Autopilot.
Develop and modernize a mission-critical DoD enterprise application using an offline-first PWA architecture. Lead the migration of a monolith to AWS serverless services while utilizing AI-augmented development tools to generate and harden code.
The Senior Windows Engineer will lead system-based projects, automate processes, and provide system administration for mission applications. They will also monitor and troubleshoot Windows-based operating systems and collaborate with various teams on change and incident management.
