Provide 24/7/365 first-point-of-contact IT support by logging and resolving incidents and service requests using ITIL processes. Monitor SLA thresholds and identify recurring trends to recommend improvements for service quality and efficiency.
DMI
24 Remote Job Openings at DMI
Build, configure, and maintain ServiceNow platform improvements focusing on CSM, Service Catalog, and HAM Pro modules. Implement bidirectional integrations and automate asset record lifecycles to improve operational efficiency.
The analyst will manage daily financial execution, data integration, and governance for the OCIO budget, ensuring data compliance and ledger reconciliation. Key tasks include tracking spend plans, monitoring division compliance, and leveraging AI to streamline reporting and variance analysis.
Provide first-level technical support for mobile devices via phone, chat, and email in a high-volume contact center. Manage tickets in ServiceNow and process MACD requests while assisting users with device configuration and portal orders.
Lead the modernization of internal digital initiatives and the migration of content from Confluence to SharePoint Online. Utilize generative AI and automation tools to optimize digital assets, improve searchability, and enhance internal marketing operations.
Design and maintain backend systems for a SaaS Telecom Expense Management platform, focusing on large-scale data parsing and processing. Develop RESTful and GraphQL APIs while mentoring junior developers and collaborating with cross-functional teams.
Provide day-to-day platform support and configuration for ServiceNow ITSM and ITOM. Support enhancements, testing, documentation, and the handoff for operations and maintenance.
The role involves engineering and integrating voice, video, and collaboration capabilities across IT/OT environments. Responsibilities include lab validation, operational testing, and ensuring secure, reliable communications engineering and stabilization.
The role involves supporting security engineering for TSA systems, focusing on control implementation and validation. Responsibilities include POA&M remediation, tracking remediation, and providing transition-readiness support.
Provide day-to-day platform support and configuration for TSA ServiceNow ITSM and ITOM. Support enhancements, testing, documentation, and the handoff for operations and maintenance.
Build and automate repeatable build, test, and deploy processes across various environments and cloud platforms. Support modernization, cutovers, and the transition to operations and maintenance.
Supports security engineering for TSA systems, focusing on control implementation and validation. Responsible for POA&M remediation, compliance evidence, and transition support.
Build and automate repeatable build, test, and deploy processes across various environments and cloud platforms. Support modernization efforts, cutovers, testing, and the transition to operations and maintenance.
The role involves engineering and integrating voice, video, and collaboration capabilities across IT/OT environments. Responsibilities include lab validation, cutover support, operational testing, and creating transition artifacts.
The role involves providing database engineering across development, test, and production environments, including migrations, upgrades, and security hardening. Responsibilities also include performance support, stability maintenance, and the creation of transition artifacts.
Build and modernize data pipelines and integrations across on-prem, hybrid, and multi-cloud environments. Engineer data and analytics components while supporting testing, documentation, and operational transition materials.
The role involves providing database engineering across development, test, and production environments. Key tasks include migrations, upgrades, security hardening, and managing O&M transition packages.
The role focuses on cloud migration and hybrid integration tasks. Responsibilities include implementation, validation, documentation, and ensuring transition readiness.
The role involves planning and executing automated and manual verification and validation in lab and pre-production environments. Responsibilities include producing test evidence and supporting Section 508 validation for operational maintenance transitions.
Build and modernize data pipeline integrations to improve processing efficiency across on-prem, hybrid, and multi-cloud environments. Support testing, documentation, transition artifacts, and ORR readiness.
The Cloud Engineer supports cloud migration and hybrid integration across development, testing, and production environments. Responsibilities include performing builds, configuration, validation, cutover preparation, and O&M handoff.
The role involves planning and executing functional, regression, and automated testing for a Salesforce-based application to ensure software quality. It also requires managing defects, collaborating with stakeholders, and facilitating User Acceptance Testing (UAT).
The Informatica Administrator will manage the full lifecycle of the Informatica environment, including server patching, version upgrades, and ETL mapping development. They will also collaborate with application developers to troubleshoot data anomalies and ensure system performance within an AWS cloud infrastructure.
The Senior Windows Engineer will lead system-based projects, automate processes, and provide system administration for mission applications. They will also monitor and troubleshoot Windows-based operating systems and collaborate with various teams on change and incident management.
