The Data Engineer is responsible for database monitoring, performance tuning, and the design of efficient database architecture. They will also manage schema changes, backup and recovery procedures, and ensure database security and access control.
Serve as the primary contractor liaison to the federal client, coordinating personnel, delivery, communication, and performance reporting across concurrent IT task orders. Plan and oversee execution, budgets, deliverables, proposals, and risk mitigation while ensuring work meets contractual and client standards.
Provide Tier 1 support for desktop computers, laptops, peripherals, mobile devices, software, and network issues through phone, voicemail, and chat. Install and configure equipment, guide and train users, coordinate with vendors, track support requests, and assist other teams while maintaining quality standards.
Provide first-level technical support for mobile devices and mobility solutions via phone, chat, and email. Document all interactions, resolutions, and service requests accurately within the ServiceNow ticketing system.
The NOC Manager leads a team of technicians to ensure maximum network uptime, rapid incident response, and high-quality fiber connectivity. This role manages day-to-day operations, coordinates client relationships, and oversees staff performance and training.
The NOC Analyst provides 24x7 monitoring support for the city-wide optical network environment by identifying and responding to network faults. They are responsible for ticket creation, status updates, and coordinating with field operations to resolve outages.
The NOC Lead manages daily Network Operations Center functions, including scheduling, coordinating workloads, and overseeing incident response. They are responsible for coaching staff, conducting performance evaluations, and ensuring all technical documentation and SOPs are accurate.
The ITSM Administrator is responsible for the configuration, maintenance, and integration of the organization's IT Service Management platform. This role supports incident, problem, and change management processes while automating workflows and reporting.
Develop and maintain customized solutions within the Salesforce platform using OmniStudio, Flex Pages, and Lightning Web Components. Collaborate with stakeholders to translate business requirements into technical solutions while ensuring system performance and reliability.
Provide first-level technical support for mobile devices and mobility solutions via phone, chat, and email. Document all interactions and resolutions accurately within the ServiceNow ticketing system.
The Appian Developer will design, implement, and maintain complex business process management applications on the Appian low-code platform. They are also responsible for administering the Appian instance, integrating external systems, and mentoring junior developers.
Develop and modernize a mission-critical DoD enterprise application using an offline-first PWA architecture. Lead the migration of a monolith to AWS serverless services while utilizing AI-augmented development tools to generate and harden code.
