DataGrail

Lead and develop a team of Customer Success Managers to operationalize data privacy for clients while owning renewal performance. Act as a player-coach by managing direct customer relationships and building scalable CS playbooks and processes.

Manage the end-to-end customer journey from onboarding to long-term retention, acting as a trusted advisor for privacy programs. Drive platform adoption and collaborate cross-functionally to improve the product experience based on customer feedback.

Lead the technical onboarding and implementation strategy for enterprise customers to operationalize privacy programs. Design scalable integration architectures across APIs and data systems while serving as a trusted technical advisor to customers and internal teams.

The Implementation Specialist will serve as the primary technical resource for Consent product deployments, managing troubleshooting and configuration across diverse customer environments. They will also build scalable tools, playbooks, and documentation to empower internal teams and improve the customer implementation experience.