Manage a strategic account portfolio to ensure client satisfaction, retention, and the achievement of key performance indicators. Act as a liaison between customers and internal teams to drive business value, identify growth opportunities, and mitigate churn risk.
You will lead complex enterprise implementations and serve as a strategic advisor to help customers optimize their CX programs and platform usage. This involves managing project timelines, driving product adoption, and translating business objectives into scalable technical solutions.
You will serve as a technical trusted advisor, leading discovery, solution architecture, and demonstrations to win complex, high-value sales cycles. You will partner with account executives to translate business requirements into technical designs and ensure a smooth handoff to the services team.
