Clearer.io

Lead and manage Tier 1 and Tier 2 support teams to ensure timely issue resolution and high customer satisfaction. Drive an AI-first support culture and collaborate with Product and Engineering teams to optimize support processes and reduce ticket resolution time.

The Associate Product Manager will own the end-to-end delivery of features for the Search and Discovery product. This involves translating merchant feedback and data into a prioritized roadmap and coordinating with engineering and design teams to ship features.

Provide expert assistance to customers via live chat, managing inquiries from initial contact through to problem diagnosis and resolution. Collaborate with product specialists and developers by logging support tickets and updating support center articles.