CircleCI

Manage a large book of growth customers using a one-to-many strategic approach to drive product adoption and retention. Develop scaled digital programs and AI-powered workflows to deliver technical guidance and educational content.

The Staff Support Engineer serves as the technical authority for Support Engineering, owning the escalation model and driving platform-level improvements. They act as a strategic liaison between Enterprise customers and Product/Engineering teams to ensure product supportability.

Translate complex technical capabilities into compelling narratives for developers and executives while leading end-to-end GTM planning and execution. Partner with Product Management to guide product direction, pricing, and packaging based on competitive research and customer insights.

Lead and grow a high-performing product design team while maintaining a hands-on role in designing key product areas. Establish design processes, evolve the design system, and integrate AI-powered tools to enhance team productivity and output quality.

You will build AI-native interfaces and tools to help developers understand and trust autonomous software delivery pipelines. You will also champion system observability and maintain high standards for reliability and responsiveness across the platform.

The Product Manager will be responsible for shaping product strategy from concept through launch and iteration, focusing on deeply understanding developer validation workflows to make them faster and more intuitive, especially with AI integration. This role requires navigating ambiguity to translate AI breakthroughs into high-value validation experiences in 0-1 product environments.

Lead the technical implementation and management of CircleCI demonstrations and proof-of-concepts while serving as a technical advisor for customers. Conduct in-depth analysis of customer use cases and support strategic planning conversations with customer executives.