The Partner Support Specialist will investigate and resolve complex payroll and payroll tax discrepancies by correcting historical records and determining financial impacts. They will also collaborate with internal teams to manage case volume, identify root causes, and implement process improvements.
The Senior Product Designer will own the end-to-end design of major product enhancements, from initial problem framing through to the final shipped experience. They will conduct user research and collaborate with engineering and product leadership to simplify complex payroll workflows.
The Service Delivery Specialist will triage and resolve complex partner escalations related to payroll, tax, compliance, and money movement. They will also partner cross-functionally to streamline workflows and improve service delivery for the company's largest partners.
The role involves owning high-priority, cross-functional initiatives from scoping through execution while partnering with leadership to solve critical business issues. You will also develop operating metrics, identify operational bottlenecks, and apply AI tools to drive efficiency and margin across the business.
Provide exceptional support to partners by investigating complex payroll and tax issues while managing high-volume requests. Collaborate across internal teams like Engineering and Product to resolve bugs and improve platform documentation and workflows.
The Partner Support Associate will manage high-volume partner requests and investigate complex payroll and tax issues to drive resolutions. They will collaborate across internal teams to troubleshoot bugs, surface product insights, and provide clear, actionable guidance to partners.
The Tax Support Associate manages a portfolio of tax agencies, handling tax notices, filings, and partner inquiries from end to end. They act as the primary point of contact for agencies and partners, ensuring accurate and timely resolution of tax-related issues.
Lead the discovery and definition of key components for payroll infrastructure to build scalable and reliable systems. Collaborate with engineering, operations, and external partners to develop a comprehensive product roadmap and execute high-impact solutions.
