The Head of Client serves as the primary point of accountability for a major client's growth, managing the full relationship and commercial outcomes across multiple brands. You will direct cross-functional specialists in UA, Affiliates, SEO, and Media to achieve measurable growth targets.
Manage relationships with top-tier players through proactive outbound calls, personalized rewards and offers, and responsive support for inquiries and withdrawal requests. Advocate for players across internal teams and use player feedback and preferences to strengthen engagement, retention, and commercial results.
You will be responsible for the day-to-day execution of retention campaigns and marketing automation workflows using platforms like Bloomreach and Builder. Additionally, you will collaborate with cross-functional teams to troubleshoot workflows and improve the overall customer experience.
Build and schedule retention campaigns and journeys using marketing automation platforms, while helping troubleshoot CRM workflows and improve operational processes. Coordinate with Content, Design, Loyalty, and Customer Support teams to align campaigns and support customer experience improvements.
