You will own the architecture, maintenance, and evolution of ARM and AArch64 execution support within Bugcrowd's emulation platform. This involves diagnosing complex performance and compatibility issues while developing test suites to ensure reliable analysis of binaries and firmware.
Serve as the primary point of contact for customers and researchers to resolve technical issues via tickets, email, and video. Maintain and update the knowledge base while refining internal operational workflows to improve resolution efficiency.
You will partner with engineering to refine architecture and build secure defaults to systematically eradicate vulnerabilities. Additionally, you will lead cross-functional product security projects and tune security tooling to reduce noise and improve security outcomes.
You will lead technical efforts across multiple teams, owning system architecture and development for green-field products. Additionally, you will design and maintain scalable APIs, UIs, and integration services while driving process improvements across the organization.
Triage and validate vulnerability submissions for managed bug bounty programs, assessing their validity, accuracy, and severity. Communicate with clients and researchers to obtain needed information, escalate critical vulnerabilities, and contribute to tools that improve the triage and validation process.
The Product Security Engineer will partner with engineering to refine architecture and build secure defaults to systematically eradicate vulnerabilities. They will also lead cross-functional security projects and tune security tooling to reduce noise and improve engineering velocity.
Plan and coordinate launches for product features and platform capabilities, develop positioning and customer-focused messaging, and translate technical concepts into clear market stories. Conduct customer and competitive research, create sales enablement materials, and collaborate with Product, Engineering, Growth, Sales, and other teams to move initiatives from planning through launch.
The Customer Experience Manager is responsible for managing a portfolio of accounts to ensure customer satisfaction, platform adoption, and successful renewal execution. They act as the primary point of contact and internal advocate, collaborating with cross-functional teams to deliver value and drive retention.
