Provide day-to-day support to customers via email, live chat, and phone to resolve software issues. Responsibilities include conducting customer implementations, delivering training webinars, and providing feedback to the Product Development team.
Bloomerang
13 Remote Job Openings at Bloomerang
Lead the technical vision and direction for a domain to deliver scalable SaaS solutions for nonprofits. Mentor junior and mid-level engineers while championing AI-driven development and Agile workflows.
Own the platform and integration strategy to connect CRM, Fundraising, and Volunteer products and third-party ecosystems. Design cross-product workflows and platform capabilities that enable both human and AI-agent automation.
Identify and qualify upsell opportunities within the existing nonprofit customer base to generate new business. Schedule qualified meetings for Account Managers and maintain a steady pipeline of leads using various communication channels.
Partner with department leaders to align people strategy with business goals through workforce planning and organizational design. Lead change initiatives and leverage data to improve team health, productivity, and the integration of AI-enabled workflows.
Lead and execute Bloomerang's organic social media strategy to enhance brand awareness and drive business growth. This includes creating high-quality content, managing executive thought leadership, and analyzing performance metrics across multiple platforms.
Own and scale the onboarding and adoption strategy to drive customer value, retention, and revenue growth. Design and optimize multi-channel customer journeys using AI, automation, and behavioral data across email and in-app channels.
Lead and scale the engineering organization responsible for fundraising tools and payment processing systems. Drive technical execution and AI-native product strategy while ensuring operational excellence and PCI compliance.
The Senior Account Executive will act as a trusted partner to mid-market customers, nurturing relationships and guiding them to maximize their use of Bloomerang's platform and introduce new relevant products. Key duties include developing a robust sales pipeline, owning the entire sales cycle from discovery to negotiation, and maintaining accurate forecast reporting.
This role is responsible for rapidly turning ideas into working AI-powered capabilities that deliver measurable value to nonprofit customers, focusing heavily on building and shipping agentic AI systems leveraging LLMs and RAG architectures. The individual will also modernize the AI Product Lifecycle, ensuring demos serve as specifications, and architect data foundations necessary to power these AI capabilities.
The job posting encourages candidates to join the Talent Community. It mentions that dedicated talent partners will reach out when suitable roles become available.
The Account Executive will develop and manage a robust sales pipeline, generating a significant portion through proactive outbound efforts. They will own the sales process from discovery to closing, ensuring accurate forecasting and engaging with the nonprofit community.
Outbound Business Development Representative - Eastern or Central
Bloomerang
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Full Time
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5 months ago
Bloomerang
The Outbound Business Development Representative will generate new business opportunities by identifying and engaging potential nonprofit customers. This includes creating demand, setting up qualified meetings, and collaborating with the Account Executive team.
