The Billing Specialist oversees the billing process, including setting up new accounts, managing invoicing, and resolving payment variances. They work cross-functionally with sales and customer success teams to streamline operations and improve billing quality.
Bloomerang
12 Remote Job Openings at Bloomerang
The Support Manager is responsible for the day-to-day health of the support operation, ensuring timely and high-quality customer assistance. This role involves leading, coaching, and developing a team of Support Specialists while leveraging data and AI tools to scale impact.
The Customer Support Specialist will provide daily assistance to customers via email, live chat, and phone while managing ticket volume. Additionally, the role involves conducting software training, creating help documentation, and providing feedback to the product development team.
Manage the full expansion sales cycle by identifying and closing upsell opportunities within the existing client base. Conduct discovery calls and product demonstrations to drive repeat purchases and ensure long-term client success.
Build and own the AI agentic harness, including orchestration, evaluation infrastructure, and guardrails to enhance engineering productivity. Design and maintain core backend platform services, specifically focusing on centralized authentication and identity solutions using C#/.NET.
Lead the technical direction of data science by building predictive models, causal measurement engines, and AI evaluation frameworks. Own the end-to-end ML lifecycle on Databricks to turn nonprofit data into trustworthy product intelligence.
Design and ship production data pipelines on Databricks using medallion architecture and Data Vault 2.0 patterns. Build the unified data foundation to power BI dashboards, ML models, and AI agents while ensuring data observability and identity resolution.
Manage the full sales cycle from discovery and product demos to closing deals for the nonprofit sector. Develop and maintain a robust sales pipeline through proactive outbound efforts and accurate Salesforce reporting.
Generate and qualify inbound leads through strategic marketing campaigns to create sales opportunities for Account Executives. Manage the sales pipeline using Salesforce and nurture relationships with mid-market nonprofit customers.
Own product outcomes for specific nonprofit personas by developing deep customer understanding and translating insights into strategy. Lead the end-to-end process from hypothesis and prototyping to shipping AI-native solutions that drive customer value.
Account Manager Business Development Representative
Bloomerang
·
Full Time
·
3 months ago
Bloomerang
Identify and qualify upsell opportunities within the existing nonprofit customer base to generate new business. Schedule qualified meetings for Account Managers and maintain a steady pipeline of leads using various communication channels.
Outbound Business Development Representative - Eastern or Central
Bloomerang
·
Full Time
·
7 months ago
Bloomerang
The Outbound Business Development Representative will generate new business opportunities by identifying and engaging potential nonprofit customers. This includes creating demand, setting up qualified meetings, and collaborating with the Account Executive team.