The role involves leading incident response, diagnosing complex production issues, and driving permanent solutions to improve system reliability. You will also define SLIs and SLOs while building observability tools to reduce manual operational toil.
The Manager of Onboarding will lead and coach a team of professionals to ensure clients have a successful and timely implementation experience. They will oversee team performance, manage project portfolios, and collaborate with cross-functional departments to improve onboarding processes.
The Inbound Business Development Representative will field marketing qualified leads to grow the customer base and nurture relationships with mid-market nonprofits. Responsibilities include qualifying leads via phone and email, managing pipelines in Salesforce, and setting appointments for the Account Executive team.
The Customer Support Specialist provides daily support to nonprofit customers via email, live chat, and phone while managing ticket volume. Responsibilities also include conducting software training, creating help documentation, and providing feedback to the product development team.
You will own the technical outcomes for your delivery team, driving technical direction and design while mentoring engineers to raise standards. You will also champion AI-driven engineering practices to automate workflows and improve the quality and reliability of the software.
The Salesforce Administrator will manage platform configuration, including flows, metadata, and security controls to support organizational needs. They will also collaborate with team members to implement solutions, manage integrated applications, and maintain technical documentation.
The Manager of Conversion Data Analytics will lead, coach, and develop a team of analysts while overseeing delivery outcomes and prioritization across the conversion portfolio. They will partner with cross-functional leaders to ensure data accuracy and process efficiency while maintaining a focus on business value and customer success.
The Sr. Account Executive will manage the full sales cycle, including prospecting, product demonstrations, and negotiations to meet or exceed sales targets. They will act as a trusted advisor to mid-market nonprofit customers, helping them maximize the value of the Bloomerang platform.
The Account Executive will manage the full sales cycle, including prospecting, product demonstrations, and negotiations to meet sales quotas. They will act as a trusted partner to nonprofit customers, helping them maximize the value of the Bloomerang platform.
You will manage partner campaigns, communications, and operational logistics to drive partner engagement, activation, and referrals. Additionally, you will oversee the partner tech stack and reporting infrastructure to ensure program scalability and data integrity.
The Senior Software Engineer will lead technical direction for a delivery team, owning technical outcomes and mentoring engineers to ensure high-quality software delivery. They will champion AI-driven engineering practices and automation to improve workflows while balancing product delivery with long-term technical health.
Manage the full sales cycle from discovery and product demos to closing deals for the nonprofit sector. Develop and maintain a robust sales pipeline through proactive outbound efforts and accurate Salesforce reporting.
Own product outcomes for specific nonprofit personas by developing deep customer understanding and translating insights into strategy. Lead the end-to-end process from hypothesis and prototyping to shipping AI-native solutions that drive customer value.
Identify and qualify upsell opportunities within the existing nonprofit customer base to generate new business. Schedule qualified meetings for Account Managers and maintain a steady pipeline of leads using various communication channels.
The Outbound Business Development Representative will generate new business opportunities by identifying and engaging potential nonprofit customers. This includes creating demand, setting up qualified meetings, and collaborating with the Account Executive team.
