The Service Management Analyst will lead ITIL-aligned incident and problem management activities while facilitating root cause analyses and major incident responses. They are responsible for monitoring client service health, driving service improvement plans, and ensuring accountability across cross-functional teams.
The Service Management Analyst will lead ITIL-aligned incident and problem management activities while coordinating cross-functional resolution of service issues. They are responsible for monitoring client service health, facilitating root cause analyses, and driving service improvement initiatives to enhance client satisfaction.
The Service Management Analyst is responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents and problems. They will facilitate root cause analyses, monitor client service health, and lead service improvement initiatives to ensure high-quality delivery.
The Service Management Analyst is responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents and problems. They will facilitate root cause analyses, monitor client service health, and lead service improvement initiatives to ensure high-quality IT service delivery.
Provide remote IT support through a shared inbound call queue for various clients while managing queries via a ticketing system. Ensure adherence to strict change control procedures and maintain accurate technical documentation.
Provide remote IT support through a shared inbound call queue for various clients while managing queries via a ticketing system. Ensure compliance with organizational guidelines and strict change control procedures while maintaining accurate documentation.
The AI Engineer will build, integrate, and deploy AI-enabled applications and enterprise solutions under the direction of a Principal AI Architect. Responsibilities include developing production-ready code, managing data integration services, and ensuring the reliability and security of AI workflows.
Provide advanced remote IT support, administer client systems and infrastructure, and resolve complex technical escalations across Microsoft, cloud, networking, and security environments. Mentor other engineers, maintain technical documentation and change-control standards, and contribute to infrastructure improvements and technology recommendations.
The Sr. Project Engineer will lead technical onboarding and infrastructure implementation projects for new and existing clients. They are responsible for designing secure solutions, managing project timelines, and serving as a technical escalation point for the engineering team.
The UX/UI Designer will own the end-to-end design process for web-based products, conducting research and creating intuitive user experiences. They will collaborate with stakeholders and developers to translate business requirements into high-fidelity designs and maintain design systems.
The Product Owner will define the vision, roadmap, and priorities for internal and client-facing technology platforms while managing the product backlog. They will lead product discovery, translate requirements into actionable outcomes, and collaborate closely with Engineering, QA, and Support teams.
The Systems Engineer will provide remote IT support and technical assistance to users while managing support requests through the ticketing system. They will also perform systems administration, troubleshoot infrastructure issues, and collaborate with technical teams to resolve complex problems.
The Senior AI Architect will lead the design and implementation of secure AI solutions while guiding engineering teams through the full development lifecycle. They will also establish technical standards and contribute to the development of an offshore AI Center of Excellence.
The Information Security Analyst will strengthen security posture through vulnerability management, risk assessment, and compliance activities. They will also coordinate remediation efforts, support incident response, and develop automation scripts to improve security configurations.
This is a talent community pool for future roles across various departments including IT, engineering, and cybersecurity. Candidates will be considered for future openings based on their background and alignment with company values.
The Information Security Analyst will strengthen security posture through vulnerability management, risk assessment, and incident support. They will coordinate remediation efforts, improve security configurations, and maintain compliance across client environments.
The Project Coordinator will support the planning, organization, and execution of client and internal projects by maintaining schedules, documentation, and stakeholder communication. They will also coordinate project logistics, procurement activities, and cross-functional collaboration to ensure project requirements and deadlines are met.
Conduct technical discovery and operational assessments for clients to identify risks and modernization opportunities. Develop strategic technology roadmaps and partner with internal teams to translate findings into practical implementation strategies.
Architect and pilot client-facing advisory services by designing multi-agent AI systems and institutional workflow patterns for investment firms. Lead high-stakes design sprints for C-suite stakeholders and manage a specialized pod of AI consultants.
The Project Manager is responsible for delivering high-quality technical onboarding projects for new clients on time and under budget. This includes managing project scopes, coordinating with vendors, and providing consistent updates to stakeholders.
The Sr. Project Engineer is responsible for architecting and implementing technical and security solutions while managing client onboarding and infrastructure builds. They will also provide technical escalation, mentor junior staff, and collaborate with stakeholders to ensure project success.
