The role involves consulting with stakeholders to design and develop comprehensive learning solutions and training materials using adult learning theory. Responsibilities include creating assessments, job aids, and various digital learning formats to improve training effectiveness across the enterprise.
Asurion
18 Remote Job Openings at Asurion
The Regional Account Manager is responsible for driving sales and executing company initiatives by building strong relationships with senior client leadership. This includes analyzing territory data to identify growth opportunities and delivering client-specific training to motivate sales.
Own the end-to-end product definition and integration strategy for Lifecycle Care to drive scalable B2B client value. Lead discovery and execution across engineering and commercial teams to optimize program performance and customer experience.
Define and scale the Asurion platform narrative to create a differentiated market advantage. Lead the positioning, packaging, and go-to-market strategy for platform capabilities while managing a high-performing marketing team.
Lead a team of researchers and service designers to create unified, human-centered service architectures across digital, human, and AI channels. Define the orchestration model for customer care and embed service design into the product and engineering build process.
The Senior SQA Engineer is responsible for designing and maintaining scalable automation frameworks and developing automated test suites. They also mentor other QA engineers and collaborate with delivery teams to diagnose problems and improve overall workflow.
Lead the end-to-end enablement of marketing data strategy to power customer engagement, personalization, and campaign performance. Translate lifecycle marketing strategies into actionable data requirements and deliver insights to optimize targeting and conversion.
Partner with uBreakiFix franchise owners to drive store performance, revenue generation, and operational efficiency. Act as an expert consultant to assess business metrics and ensure compliance with brand standards and agreements.
Lead the roadmap for APIs, connectors, and configuration interfaces to create a scalable enterprise integration platform. Design seamless connections with major enterprise tools to reduce partner onboarding time and improve platform stability.
Define the positioning and go-to-market strategy for Client Experience insights and program management tools to drive enterprise growth. Lead competitive analysis and cross-functional storytelling to align product capabilities with executive business goals.
Bilingual Customer Service and Sales Representative - Work at Home
Asurion
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Full Time
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a month ago
Asurion
Handle inbound calls regarding wireless handset insurance claims and provide one-call resolutions. Actively sell In-Home warranty services to customers during every interaction.
Lead the end-to-end enablement of marketing data strategy to power customer engagement, personalization, and campaign performance. Translate lifecycle marketing strategies into actionable data requirements and deliver insights to optimize targeting and conversion.
Supervise day-to-day forward stocking operations and administrative tasks for in-home client programs. Ensure inventory accuracy, maintain productivity metrics, and lead teams in following shipping and disposition protocols.
Bilingual Customer Service and Sales Representative - Work at Home
Asurion
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Full Time
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a month ago
Asurion
You will handle inbound calls regarding wireless handset insurance claims and guide customers through the claim procedure. Additionally, you are responsible for selling in-home warranty services and providing timely resolutions to customer inquiries.
The Franchise Support Consultant partners with franchisees to drive store performance, revenue, and operational efficiency through direct consulting. They are responsible for assessing business metrics, ensuring brand compliance, and fostering influential relationships with franchise owners and their teams.
This role involves serving as a trusted advisor to a high-profile client's senior decision-makers to identify, develop, and secure new business opportunities by crafting transformative strategies and compelling solutions. Key duties include developing and executing a go-to-market strategy, building ROI-backed business cases, and partnering with internal teams to align roadmaps and expand engagement.
Product Management Leadership Role, Answer Engine Optimization (AEO)
Asurion
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Full Time
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2 months ago
Asurion
This Principal Product Manager will define and lead the strategy for how Asurion's knowledge powers answers across Large Language Model (LLM) ecosystems and shape the strategy for building AI-native experiences within these platforms. Responsibilities include building an experimentation discipline to understand LLM content prioritization and translating learnings into scalable playbooks and product requirements.
Manage and grow key partner relationships while ensuring excellent program performance. Collaborate with internal teams to support partner growth and align on shared goals.