The Customer Reliability Engineer will operate, monitor, and maintain the managed Airflow platform to ensure high availability and reliable infrastructure performance. This role involves direct customer interaction to troubleshoot environments, resolve incidents, and provide white-glove guidance for production deployments.
You will provide expert technical support and guidance to customers using Apache Airflow while contributing to the open-source project and internal monitoring systems. The role involves solving complex data engineering problems and ensuring high-quality customer experiences through proactive issue resolution.
The Strategic Account Executive will drive revenue growth and account penetration within an assigned territory by managing the full sales cycle. They will partner with Sales Engineers to deliver product demonstrations and articulate the business value of the platform to key stakeholders.
Define and drive the product vision, strategy, and roadmap for the platform team owning the Management Layer and Control Infrastructure of Astro. Collaborate with engineering, sales, and strategic customers to deliver innovative solutions for complex data problems.
The Sales Engineer designs and implements proof-of-concept solutions to help customers solve complex data challenges using the Astro platform. They act as a technical advisor to engineering teams and provide field insights to the Product team to influence the platform's evolution.
Ensure the reliability and availability of the managed Airflow service by monitoring and maintaining underlying cloud infrastructure and Kubernetes clusters. This role involves troubleshooting customer environments, managing on-call rotations, and improving observability platforms.
Design, build, and deploy production infrastructure for a high-scale PaaS environment. Collaborate across the company to set technology standards and manage the reliability of data pipeline orchestration.
