Own complex customer-impacting technical issues, investigate production problems using logs, metrics, and SQL, and coordinate incident response through resolution. Communicate proactively with customers and internal teams while improving troubleshooting documentation, operational processes, and support practices.
You will serve as a trusted advisor and customer advocate, managing relationships with top physicians to ensure successful adoption and value realization of AI solutions. Additionally, you will act as a liaison between customers and internal teams, driving product enhancements and presenting data-driven insights to demonstrate impact.
The Customer Success Manager acts as a trusted advisor and advocate for customers, managing relationships and ensuring they derive maximum value from Aidoc's AI solutions. They serve as a liaison between customers and internal teams, including R&D and product, to drive product enhancements and facilitate smooth onboarding.
The Regional Account Director will drive the sales of AI-powered medical imaging solutions to large healthcare providers and integrated delivery networks. They are responsible for managing the full sales cycle, from prospecting to closing multi-year SaaS agreements, while maintaining and expanding existing strategic accounts.
The AVP of Strategic Accounts will drive sales of AI-powered medical imaging solutions to executive leaders within large healthcare systems. This role involves managing existing strategic accounts, expanding market reach, and coordinating with clinical subject matter experts to close multi-year SaaS agreements.
You will serve as a trusted advisor and advocate for customers, managing relationships and identifying key stakeholders to ensure positive experiences. Additionally, you will act as a liaison between customers and internal teams to drive product enhancements and demonstrate the value of AI solutions through data analysis.
The Sales Engineer acts as a subject matter expert for architecture design, enterprise integration, and data flow discussions to align solutions with hospital IT strategies. They are responsible for managing pre-sales activities, delivering technical presentations, and creating solution design and implementation plans.
The Assistant Controller will manage U.S. financial operations, including month-end closing, general ledger maintenance, and tax compliance. They will also support the Corporate Controller in designing financial foundations and collaborating with global teams to enhance reporting processes.
The Implementation Manager will lead and manage the onboarding of new customers, overseeing the technical delivery and integration of Aidoc's solutions. They act as the primary technical stakeholder, coordinating with customer IT teams to ensure successful system setup, troubleshooting, and go-live processes.
The Senior Legal Counsel will draft, review, and negotiate a wide range of commercial agreements, including SaaS and partnership contracts. They will serve as the primary legal partner for the U.S. sales team, ensuring compliance with healthcare-specific regulations and managing deal risks.
The Solution Success Manager will act as a trusted advisor to guide healthcare clients through the onboarding, clinical integration, and optimization of AI-driven radiology tools. They will also deliver product demonstrations and serve as a liaison between product development and clinical teams to ensure successful solution adoption.
Lead a team of Technical Support Engineers in troubleshooting the Aidoc platform and clinical radiological workflows. Drive root-cause analysis for critical incidents and partner with Engineering and Product teams to implement architectural improvements.
