The Regional Account Manager is responsible for driving customer retention, managing renewals, and identifying expansion opportunities within a portfolio of accounts. They will build strategic relationships, conduct quarterly business reviews, and collaborate with internal teams to ensure customer success and resolve escalations.
The Key Account Manager will drive commercial expansion and retention within a strategic book of business by identifying upsell and cross-sell opportunities. They will act as a strategic advisor and customer advocate, collaborating across internal teams to ensure a world-class experience and long-term partnership health.
The manager will design and deploy AI-powered workflows to optimize partner operations and improve process efficiency. They will also lead cross-functional projects, manage partner systems like Salesforce and Jira, and drive partner program enhancements.
Develop and execute go-to-market strategies to drive business development and establish relationships with C-level executives. Manage the full sales cycle from pipeline generation and discovery to contract negotiation and quota achievement.
Act as a technical expert and advisor for strategic accounts to drive cross-sell and expansion of the Acquia DXP portfolio. Architect multi-year digital transformation roadmaps and align complex technical solutions with quantifiable business outcomes for C-level executives.
