Strategic Account Manager

About the Role

S1 Medical is seeking an experienced, results-driven Strategic Account Manager to lead and grow client relationships within the workers' compensation managed care industry.

This role is responsible for managing a portfolio of client accounts, including insurance carriers, third-party administrators (TPAs), self-insured employers, brokers, and other key partners. The Account Manager will serve as a trusted advisor to clients, developing strategic relationships, driving program performance, identifying growth opportunities, and ensuring long-term client satisfaction and retention.

The ideal candidate brings a combination of strong relationship management skills, strategic business acumen, and a solid understanding of workers' compensation managed care solutions. This individual will work closely with senior client stakeholders and internal leadership to align service offerings with client objectives, deliver measurable cost-containment outcomes, and support continued revenue growth.

The Strategic Account Manager will collaborate cross-functionally with operations, bill review, CBS, pharmacy, ancillary, IT, finance, and sales teams to ensure seamless service delivery and successful execution of client initiatives.

Key Responsibilities

Strategic Client Relationship Management

• Serve as the primary point of contact and strategic relationship manager for assigned clients, including large, complex, and national accounts.
• Build and maintain strong, long-term relationships with key stakeholders, executive leadership, and decision-makers across client organizations.
• Act as a trusted advisor, understanding client business objectives, operational challenges, and evolving managed care needs.
• Lead quarterly business reviews (QBRs), annual strategic reviews, and executive-level client meetings focused on program performance, return on investment (ROI), medical cost savings, and long-term strategy.
• Proactively identify and address client concerns, strengthen engagement, and develop strategies to maximize satisfaction and retention.

Account Growth, Revenue Expansion & Retention

• Develop and execute strategic account plans designed to increase revenue, strengthen client partnerships, and expand service utilization.
• Identify opportunities to upsell and cross-sell managed care solutions, including bill review, CBS, case management, pharmacy benefit management, and ancillary services.
• Partner with Sales and internal leadership to introduce new products, service offerings, and innovative solutions that address client needs.
• Lead or actively participate in contract renewals, pricing negotiations, and requests for proposals (RFPs) for assigned accounts.
• Identify opportunities to expand existing client relationships into additional business units, geographic markets, or service lines.
• Drive achievement of account revenue growth, client retention, and overall portfolio performance objectives.

Program Performance, Analytics & Reporting

• Analyze complex program performance data, including medical cost savings, utilization trends, turnaround times, service delivery metrics, and financial outcomes.
• Translate performance data into meaningful business insights, actionable recommendations, and strategic opportunities for clients.
• Develop and present customized client reporting, dashboards, and key performance indicators (KPIs) to demonstrate program effectiveness and value.
• Monitor service level agreements (SLAs), contractual commitments, and operational performance across applicable service lines.
• Identify performance gaps and lead collaborative corrective action planning to ensure service excellence and continuous improvement.
• Partner with internal teams to identify opportunities for operational efficiencies, improved client outcomes, and enhanced cost-containment strategies.

Cross-Functional Leadership & Collaboration

• Serve as the internal strategic lead and client advocate for assigned accounts, coordinating efforts across Operations, IT, Finance, Sales, and other service departments.
• Lead cross-functional strategy discussions to align internal resources with client priorities and business objectives.
• Collaborate with internal stakeholders to resolve complex operational challenges, implement process improvements, and enhance the overall client experience.
• Oversee and support successful onboarding, implementation of new services, and expansion of existing programs into additional states or markets.
• Ensure effective communication, accountability, and follow-through across departments to meet client expectations and contractual commitments.

Industry Expertise & Regulatory Compliance

• Maintain a strong understanding of workers' compensation regulations, managed care requirements, and industry-specific compliance standards across multiple states.
• Stay informed of emerging industry trends, healthcare cost drivers, regulatory changes, and technologies impacting workers' compensation programs.
• Provide clients with informed guidance on industry developments, regulatory considerations, and opportunities to improve cost-containment outcomes.
• Ensure client programs and service delivery practices align with applicable regulatory requirements, contractual obligations, and company policies.

What We're Looking For

• 5+ years of experience in account management, strategic client relationship management, business development, or a related role, preferably within workers' compensation, managed care, healthcare, or insurance.
• Demonstrated success managing and growing client relationships, including experience working with senior-level stakeholders and decision-makers.
• Strong understanding of account growth strategies, client retention, revenue expansion, and business performance management.
• Experience with contract renewals, pricing discussions, RFPs, or other client-facing business negotiations.
• Ability to analyze complex data, interpret performance metrics, and present actionable business insights to clients and leadership.
• Strong leadership, strategic thinking, organizational, and problem-solving skills.
• Excellent written and verbal communication, presentation, and interpersonal skills.
• Proven ability to manage multiple accounts, competing priorities, and deadlines in a fast-paced environment.
• Ability to collaborate effectively across departments, influence stakeholders, and drive initiatives to successful completion.
• Familiarity with workers' compensation managed care solutions, including bill review, case management, pharmacy, and ancillary services, is strongly preferred.
• Experience managing large, complex, or national accounts is a plus.
• Ability and willingness to travel as needed for client meetings, business reviews, and industry events.

Location Requirement: Candidates must reside in one of the following states: Alabama, Arkansas, Delaware, Florida, Georgia, Massachusetts, New Jersey, North Carolina, Ohio, Pennsylvania, or South Carolina.

Why Join Us?

At S1 Medical, you'll have the opportunity to make a meaningful impact within a growing organization dedicated to delivering innovative workers' compensation managed care solutions.

This role offers the opportunity to build strategic partnerships, influence business growth, collaborate with experienced industry professionals, and contribute directly to the success of our clients and organization.

We value individuals who bring initiative, accountability, strategic thinking, and a collaborative approach to everything they do.

S1 Medical offers a competitive salary and comprehensive benefits package with this position.