Senior Revenue Operations Manager

About INFINNI

INFINNI is the infrastructure behind the creator economy. We're the leading CRM in our category, with thousands of creators and creator businesses running their operations on our platform. We're a global team of 180+ builders, and we're now building the next layer: AI-powered tools, data and infrastructure purpose-built for creators.

What you will do

Revenue strategy and planning

• Help set the RevOps roadmap, OKRs and priorities with the revenue leadership.
• Support annual and quarterly planning: targets, capacity, territories or segments, and coverage models.
• Turn business goals into clear, measurable processes and system changes.

Sales Ops

• Own the full funnel in CRM: lead management, routing, lifecycle stages, deal pipelines and stage rules.
• Make pipeline and forecasting reliable. Define stages, exit criteria and forecast categories with Sales leadership.
• Improve how outbound and inbound leads move into the CRM and into pipeline, so we can measure conversion from source to revenue.

Customer Success Ops

• Improve customer health and risk scoring, revenue-based tiering, and the alerts CSMs act on.
• Support CS processes: onboarding and professional services, renewals, handoffs from Sales to CS, and CSM task standards.
• Own CS reporting: retention and expansion metrics (NRR, GRR, churn), health distribution, CSM activity and outcomes.

Multi-product and revenue data

• Help us track each product (for example CRM, API and AI features) separately: adoption, usage and revenue per customer.
• Own key revenue metrics and their definitions: MRR, ARR, NRR, GRR, churn, expansion, conversion and win rates.

Marketing Ops and Financial Ops

• Support campaign and attribution tracking, consent and enrollment rules, and data quality for marketing.
• Work with Finance on revenue data, billing and payment data

Data & Systems

• Own CRM architecture and governance in HubSpot: objects, properties, calculated properties, workflows, permissions and data hygiene.
• Keep integrations healthy across HubSpot, Intercom, Make.com, Baserow and our data warehouse.
• Lead tool evaluations, purchases and migrations. Make sure every tool earns its cost.

Reporting and insights

• Build reporting that leaders use: funnel, pipeline, forecast, retention and expansion.
• Work with our data owners on pipelines into the data warehouse, and on self-service dashboards.
• Turn data into clear recommendations for leadership.

Enablement and governance

• Run requests through our RevOps intake process. Prioritise by impact.
• Train Sales, CS and other teams on new tools and processes. Keep our SOP and process library current.

AI and process Optimisation

• Find manual, repetitive work across the revenue teams. Redesign it with AI and automation.
• Build and maintain AI steps in our workflows. Examples: lead qualification and scoring, call and conversation summaries, account briefs, classification of tickets and feedback, and early detection of churn or upsell signals.
• Write and maintain prompts, agent instructions and AI guidelines, so that results are consistent, accurate and safe.
• Measure the impact: time saved, faster responses, better data quality, better conversion.
• Make sure all AI use respects customer data privacy (GDPR) and our security rules.Required profile:

What you bring (must-have)

• 3-5 years in Revenue Operations, Sales Operations, CS Operations or a similar GTM operations role at a B2B SaaS or subscription company.
• Experience across more than one pillar – for example Sales Ops and CS Ops. You understand the full customer lifecycle, from lead to renewal.
• Deep, hands-on HubSpot experience as admin or architect: custom objects and properties, calculated properties, workflows, pipelines, reporting. You build things yourself.
• Strong analytical skills: comfortable with funnel and revenue metrics (conversion, pipeline, forecast, MRR, NRR, GRR, churn) and with data quality.
• Process design and stakeholder management: you turn a vague request into a clear spec, build it, roll it out and drive adoption. You can say “no” or “not now” with a clear reason.
• AI fluency: you use AI tools every day in your own work – for research, analysis, writing and building. You know where AI helps, where it fails, and how to check its output.
• Clear written English for documentation and async work.

Nice to have

• Automation tools: Make.com, Zapier or n8n.
• Data tools: SQL, Supabase/Postgres, Metabase or another BI tool.
• API fluency: REST APIs, webhooks and API usage data.
• You have built AI agents or LLM steps in automations, for example Make.com AI modules, n8n AI nodes, HubSpot Breeze agents, or direct API calls to Claude or OpenAI.
• Lead scoring or outbound lead-generation systems.
• Customer health scoring, or CS platforms such as HubSpot Customer Success Workspace, Gainsight or Planhat.
• Multi-product or usage-based revenue tracking.
• Forecasting, territory or capacity planning.
• Intercom or other support-to-CRM integrations.

You do not need to tick every box. If this role excites you and you match most of the must-haves, please apply.

Tools you will work with

HubSpot (Sales Hub, Service Hub, Marketing Hub, Customer Success Workspace) · Make.com · Zapier · Baserow · Supabase · Metabase · Intercom · Notion · Slack · Telegram · AI assistants and agents (for example Claude, ChatGPT, HubSpot Breeze)

What’s in it for you:

• Competitive Salary: A highly attractive compensation package.
• Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.
• Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.