Operations Trainer

Job Summary:

The primary responsibility of the Operations Trainer is to train employees in all IES Communications software systems and processes.

Job Duties and Responsibilities:

1. Conduct training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks
2. Evaluates training by assessing effectiveness of training to specific job applications
3. Maintains quality service by establishing and enforcing program specific standards
4. Implement training processes and best practices that add value and improve business performance
5. Ensure all personnel have required access and understand what their role requires within the systems that IES functions in
6. Provide instruction and eLearning guides for new features as they are launched
7. Development of comprehensive training materials for both classroom and eLearning experiences
8. Confirm staff understands how to correctly use systems and provide precise reporting to management
9. As needed, provide one on one training sessions to employees with questions and/or issues working in the various systems

• Provide refresher trainings as necessary
• Work with Training, Process and IT Management to identify any issues and correct any training materials
• Ensure precise processes are being communicated in a timely manner
• Gather feedback from teams to improve trainings and processes
• Other responsibilities as assigned.

Physical and Mental Requirements:

• Operate as a team member of management
• Strong verbal and written communication skills
• Strong organizational skills and attention to detail
• Lead by positive example on policy, quality, safety, ethics, and customer- satisfaction attitude.
• Must be able to work a non-standard work schedule as required to provide job, team or individual specific training.
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must have proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• Must be self-motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
• Must be an expert in the Company’s management systems.
• Must able to travel within the United States as needed.

Education, Certification, License, and Skill Requirements:

• Must possess at least a High School diploma or GED equivalency.
• Must have a minimum of three (3) years’ experience at IES working in a PMA or higher- level role.
• Must have demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.
• Must be proficient with IESOS, Spectrum, SharePoint, Microsoft Office (Word, Excel, PowerPoint and MS Project).
• Working knowledge of instructional design and adult learning theory practice preferred
• Previous professional training preferred
• Maintain technical knowledge by attending educational workshops; reviewing publications
• Working knowledge of construction process (bid process, project management, delegation, financial etc.)
• Must meet Company minimum driving standards.

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025  fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 9,400 employees at over 174 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions: 

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and  Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

PLEASE NO AGENCY CALLS. 
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. 

View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

IES Participates in E-Verify/IES participa en el programa E-Verify

E-Verify Information/ Información sobre E-Verify

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Right to Work/Ley de Derecho al Trabajo

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