Key Accounts Sales Specialist (60765)

Job DetailsLevel: ExperiencedJob Location: Remote Office - Remote, WA 98683Position Type: Full TimeSalary Range: $75,000.00 - $75,000.00 Salary/yearJob Category: SalesAt Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.     At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place.     We are looking for a Key Accounts Sales Specialist to join our Team!QualificationsPosition Summary The Key Account Sales Specialist supports the Key Accounts organization by managing customer inquiries, coordinating quotations, maintaining Salesforce opportunities, and assisting Key Account leadership throughout the sales process. This role serves as a dedicated resource for the Key Accounts team, helping manage opportunities from initial quote through order placement while ensuring a high level of customer responsiveness, relationship management, and internal coordination. The position acts as an extension of the Key Accounts organization, supporting Key Account Sales VPs and Account Managers through quoting, reporting, pricing administration, customer support, business analysis, and commercial coordination. The role is intended to strengthen the Key Accounts organization, improve responsiveness to customers, and create additional bench strength for future growth and succession planning. As the Key Accounts business continues to grow, this position will help ensure support resources scale appropriately with revenue growth and customer demand while maintaining exceptional customer relationships and service levels. This position requires periodic travel to customer locations, distributor meetings, trade events, customer events, and internal business meetings. Key Responsibilities   Key Account & Customer Relationship Management Maintain positive relationships with Key Account customers, franchisee owners, and facility management teams. Serve as a primary point of contact for inbound customer inquiries and support requests during the quoting process. Support Key Account Managers and Key Account leadership with day-to-day customer requests and account administration. Provide guidance, support, and timely communication to customers regarding products, pricing, configurations, promotions, programs, and order status. Maintain regular communication with customers regarding quote status, order progress, and issue resolution. Assist with customer escalations and coordinate solutions with internal stakeholders. Promote additional products, services, and solutions where appropriate. Support customer retention and satisfaction initiatives. Build strong working relationships with key customer contacts and maintain a high level of customer engagement.   Quote & Opportunity Management Build, manage, and coordinate customer quotations. Create and maintain opportunities within Salesforce. Support Key Account Managers throughout the quoting process. Coordinate and administer quotations while ensuring accuracy and completeness. Assist with product configuration and product selection support. Manage opportunities from initial quote through order placement and booking. Monitor open opportunities and proactively follow up to support closure and revenue growth. Help maintain sales pipeline visibility and opportunity progression. Support account planning activities and strategic customer initiatives.   Sales Support & Internal Coordination Act as a dedicated sales resource supporting the Key Accounts organization. Work in conjunction with the VP of Key Accounts on strategic account initiatives and customer growth opportunities. Coordinate internally with Sales Operations, Purchasing, Marketing, Finance, Product Management, Research & Development, Manufacturing, and Customer Service teams. Facilitate communication between customers, account managers, and internal departments. Assist account managers in resolving customer issues and managing complex requests. Support new product introductions, promotional programs, and customer initiatives. Coordinate internal resources to support customer needs and business objectives. Effectively collaborate with colleagues across departments to create a results-driven, team-oriented environment. Partner effectively with technical personnel and subject matter experts to address customer needs.   Salesforce Administration, Business Intelligence & Reporting   Maintain accurate customer, opportunity, meeting, service issue, pricing, and contact information within Salesforce. Document customer meetings, account overviews, service concerns, and strategic activities. Create and manage Salesforce dashboards and reporting tools. Generate ad hoc reports and analyses for sales leadership and management. Support pipeline reviews, opportunity tracking, and sales performance reporting. Ensure Salesforce data integrity and forecasting accuracy. Partner with Finance and business leaders to develop, maintain, and analyze reporting through Power BI. Create executive-level reporting and presentations to support business reviews, forecasting discussions, customer performance evaluations, and strategic planning. Analyze sales performance, pipeline health, bookings, revenue trends, and account activity through Salesforce and Power BI reporting tools. Present business insights, trends, opportunities, and performance metrics to sales leadership and management teams.   Forecasting, Pricing, Risk Management & Sales Analysis Assist with sales forecasting and demand planning activities. Provide margin analysis and profitability insights to account managers and sales leadership. Support pricing discussions and customer business reviews through data analysis. Assist in identifying trends, risks, and opportunities within the Key Accounts business. Support budget planning activities and assist leadership with account planning initiatives. Monitor open opportunities, customer activity, forecast accuracy, booking trends, and project timelines to identify potential business risks. Prepare and present weekly risk assessments during Key Account sales reviews and forecast meetings. Provide updates during weekly sales calls regarding account risks, forecast changes, customer escalations, supply concerns, project delays, and revenue impacts. Present risk and opportunity updates to the Global Sales Vice President other senior leadership as required. Work closely with Key Account leadership and Finance to support strategic decision-making and proactive risk mitigation plans.   Pricing & Program Administration Manage customer-facing price sheets and pricing documentation. Coordinate updates to pricing materials and ensure accuracy across customer communications. Partner with internal teams to maintain and update Salesforce price books. Support administration of rebate programs, incentive programs, and customer agreements. Facilitate rebate-related requests and coordinate with internal stakeholders. Maintain accurate documentation and reporting related to customer programs. Support contract administration and customer pricing initiatives.   Distributor & Customer Event Support Assist with planning, coordination, and execution of distributor meetings, customer events, service trainings, and sales meetings. Coordinate marketing resources and materials for customer events and service training programs. Collect and manage event RSVPs. Coordinate hotel accommodations, travel arrangements, and meeting logistics for customers and sales team members. Prepare meeting materials, presentations, and supporting documentation. Attend distributor meetings, customer meetings, trade shows, and sales events as needed. Support customer-facing presentations and meeting preparation.   Cross-Functional Collaboration Work closely with Marketing, Finance, Product Management, Sales Operations, Research & Development, Customer Service, and Manufacturing teams to support customer needs and business objectives. Coordinate internally to ensure customers receive accurate and timely information. Support initiatives designed to improve sales effectiveness, customer experience, and revenue growth. Present ideas, recommendations, business cases, and strategic insights clearly to a variety of audiences. Support organizational initiatives and projects that contribute to long-term growth and operational excellence. Qualifications Bachelor's degree in Business, Marketing, Sales, Finance, or related field preferred. 5+ years of experience in sales support, account management, customer service, inside sales, business analysis, or related field preferred. Experience working with CRM systems, preferably Salesforce. Experience with Power BI, Tableau, or similar business intelligence tools preferred. Strong analytical and problem-solving skills. Excellent verbal, written, presentation, and interpersonal communication skills. Outstanding consultative selling abilities and relationship-building skills. Strong organizational, planning, and time management skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Excel, Salesforce, Power BI, and Microsoft Office applications. Ability to travel as required. High energy, enthusiasm, and professional demeanor. Key Competencies   Customer Focus Builds strong customer relationships, anticipates customer needs, and consistently delivers exceptional service.   Organizational Savvy Works effectively within formal and informal organizational structures, builds strong cross-functional relationships, and gains alignment across teams.   Strategic Thinking Understands customer and market dynamics, supports long-term account growth strategies, and aligns daily activities with broader business objectives.   Decision Making & Judgment Analyzes information, identifies root causes, seeks appropriate input, and makes timely, well-informed decisions.   Budget & Cost Management Uses resources effectively, identifies opportunities to improve efficiency, contributes to budget planning, and supports cost-conscious decision making.   Integrity & Ethics Acts with honesty, professionalism, accountability, and confidentiality while consistently demonstrating company values.   Collaboration & Teamwork Works effectively with colleagues, leadership, customers, and technical teams to achieve shared goals and business results.   Communication & Presentation Communicates effectively with all levels of the organization, customers, and leadership while presenting information clearly and professionally. Success Measures Timely and accurate quote turnaround. High levels of customer and account manager satisfaction. Effective opportunity management and Salesforce accuracy. Strong customer relationships and retention. Accurate forecasting, reporting, pricing administration, and margin analysis. Effective Power BI reporting and business insights. Proactive identification and communication of business risks and opportunities. Improved responsiveness to Key Account customer requests. Strong collaboration across departments. Contribution to the continued growth and scalability of the Key Accounts business. Development of future sales talent and organizational bench strength. Support of strategic Key Account initiatives and long-term customer growth.     Position Status Level:                          Staff FLSA:                         Exempt Supervises:               N/A     This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description and, other duties as assigned, might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.   In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.   Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at hr@corehandf.com and direct assistance will be provided.