The Customer Experience Lead manages day-to-day service operations for strategic and hospitality accounts, including installation coordination and issue resolution. They serve as the primary point of contact for customers and internal partners while maintaining accurate documentation in Salesforce.
The Field Service & Fleet Administrator provides comprehensive administrative, scheduling, and fleet support to the North American field service organization. This role ensures operational efficiency by managing work orders, inventory, vehicle maintenance, and data accuracy within company systems.
The Field Service Technician is responsible for performing maintenance, repairs, and installations on fitness equipment at customer locations. They must also document all service work accurately and provide friendly, knowledgeable support to ensure customer satisfaction.
The 3rd Party Compliance Specialist monitors and audits third-party vendors to ensure adherence to company policies and regulatory requirements. They also manage risk, conduct compliance training, and collaborate with internal teams to resolve compliance incidents.
The Director of Product leads the strategy, development, and lifecycle management of the Throwdown and Gym Rax product portfolios. They are responsible for driving portfolio growth, profitability, and cross-functional execution from concept through commercialization.
The Junior Field Service Technician is responsible for inspecting, servicing, and performing basic repairs on fitness equipment at key account locations. They must document all service work accurately, manage van inventory, and provide professional customer support.
