Field Sales Manager

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Job Title

About Clover

Clover, a Fiserv company, provides an integrated commerce platform that brings together point-of-sale, payments and software solutions for small and medium-sized businesses. Our restaurant solutions help operators manage the guest experience and run their businesses more effectively. 

About the role

The Sales Manager, Restaurant Field Sales leads a team of Business Development and Territory Managers responsible for acquiring new restaurant clients within defined geographic territories. This is a field-based, hands-on leadership role built around proactive business development. The team is expected to create its own opportunities through cold calling, in-person prospecting, door-to-door activity, local networking and disciplined follow-up. Leads are not provided. 

The successful candidate will establish a high-accountability sales culture, coach representatives in the field, strengthen territory execution and ensure the team consistently builds qualified pipeline and closes new Clover SaaS business. The manager will balance daily execution with recruiting, onboarding, forecasting, performance management and cross-functional collaboration. 

What you’ll do

• Design, implement, and manage go-to-market sales plans 
• Lead, coach and develop a field sales team of Business Development and Territory Managers selling Clover SaaS and commerce solutions to restaurants. 
• Own team performance against revenue, new-logo, software attachment, activity, pipeline and conversion objectives. 
• Establish clear territory plans, prospecting standards and weekly activity expectations for cold calls, door-to-door visits, discovery meetings, demonstrations, proposals and closes. 
• Conduct regular field ride-along, call coaching, deal reviews, and joint-sale efforts to improve prospecting, discovery, restaurant workflow assessment, solution positioning, objection handling and closing skills. 
• Ensure each representative builds and maintains a healthy, self-generated pipeline without reliance on company-provided leads. 
• Use local market intelligence to identify priority restaurant segments, trade areas, competitive displacement opportunities and referral relationships. 
• Maintain disciplined CRM usage and accurate opportunity stages, next steps, close dates and forecasts. 
• Run weekly one-on-ones, pipeline reviews, performance scorecards and team meetings with clear actions and follow-through. 
• Recruit, onboard, train and retain high-performing field sellers who are comfortable prospecting in person and working independently in defined territories. 
• Address performance gaps promptly through focused coaching, documented action plans and consistent accountability. 
• Partner with sales operations, marketing, product, implementation and customer support to improve the merchant experience and remove barriers to growth. 
• Represent Clover professionally at restaurant industry events, local business associations and community networking opportunities. 

Experience you’ll need to have:

• 4+ years of experience in B2B field sales leadership for SaaS, POS, payments or commerce technology solutions.
• 4+ years of experience in outbound prospecting environments using cold calling, in-person prospecting and territory development.
• 4+ years of experience in coaching consultative sales processes, including discovery, product demonstrations, proposal development, objection handling and closing.
• 2+ years of experience in field-based territory sales execution, including ride-alongs, local market coverage and in-person client meetings.
• 4+ years of experience in using Salesforce or comparable CRM platforms for activity tracking, pipeline inspection and forecast reporting.
• 4+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Experience selling to independent and multi-location restaurant operators in the Greater Toronto Area.
• Experience with restaurant operations workflows, table service, quick service or hospitality management environments.
• Experience with sales performance scorecards, one-on-one coaching cadences and documented performance improvement plans.
• Experience collaborating with implementation, product and customer support teams in a high-growth SaaS environment.
• Post-secondary education in business, commerce or a related field.

How you’ll work:

• This role is remote in the Greater Toronto Area Monday through Friday.
• This role requires the use of a computer and audio equipment.
  

Sponsorship:

• Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

• Fuel Your Life wellness program with activities and rewards to support total well-being
• Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
• No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
• Recognition through Living Proof, with points redeemable for merchandise and gift cards
• Eight Employee Resource Groups to build connection and inclusion
• RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
• Comprehensive extended health care and vision benefits, plus dental coverage
• Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
• Company-paid Short-Term Disability and Long-Term Disability income protection
• Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

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Salary Range:

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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