Customer Support Representative

The Customer Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions. 

What You'll Do: 

• Manage multiple incoming streams of support request coming in via software, 
  phone, email, and internal requests 

• Coordinate with internal and external stakeholders as needed to address more 
  challenging cases and ensure a long-term solution 

• Work internally across multiple departments to ensure and support the delivery of 
  a world class customer experience to include sending customer feedback to our 
  Product teams. 

• Willingness to pick up the phone and dial customers within short notice to 
  address issues before they grow in scope 

• Build a strong, trusting relationship with all customer and internal stakeholders 
  through fluid and timely communication 

• Identify opportunities to proactively address potential challenges 
  Meet case and customer response time quotas always 

• Utilize numerous software tools to accurately diagnose problems and proceed 
  with the correct solution 

• Promote customer loyalty through customer recognition initiatives 
  Other responsibilities as directed by AssetWatch Support Manager 

Who You Are: 

• 2+ Years of some form of technical support or equivalent experience 

• 2+ Years of customer service interaction, in person or virtual 

• Experience with high volume support ticketing systems 

• Experience with CRM platforms (Salesforce strongly preferred) 

• Ability to use remote communication tools to interact and add value to internal 
  and external stakeholders (ie. Zoom, Slack, etc) 

What We Offer: 

AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space. 

• Competitive compensation package including equity options. 

• Flexible work schedule 

• Full benefits and 401K Match 

• Opportunity to make a real impact every day 

• Opportunity to grow as a leader and build a team 

• Unlimited PTO 

We have a distributed team that works remotely across locations in the United States. We are open to candidates from most states as long we all can closely collaborate within core working hours. 

#LI-Remote 

What We Offer:  

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.  

• Competitive compensation package including stock options  

• Flexible work schedule  

• Comprehensive benefits including retirement plan match  

• Opportunity to make a real impact every day  

• Work with a dynamic and growing team  

• Unlimited PTO  

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.