Business Account Manager – Middle

Overview:

SOFTSWISS is hiring a Middle Account Manager to join our Casino Platform Team. You'll work closely with our clients to help them achieve their business goals while driving long-term partnerships, sustainable account growth, and exceptional client experience across our Casino Platform.

About Product:

iGaming Platform:

With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time. The platform combines reliable technology with a broad set of tools that help operators manage, optimise, and grow their business.

Purpose of the Role:

In this role, you will build trusted, long-term partnerships with clients using Jackpot Aggregator tool. Jackpot Aggregator is a multipurpose gamification solution for managing promotional campaigns in iGaming projects, including jackpot campaigns, bonuses, tournaments, and other engagement mechanics.

Key Responsibilities:

• Develop and maintain strong, long-term relationships with clients and key stakeholders, acting as their trusted business partner.

• Understand each client's business model, operational processes, goals, and challenges to provide tailored guidance and strategic support.

• Collaborate with client stakeholders to identify risks, resolve challenges, and deliver effective business solutions.

• Create and execute client development plans and account growth strategies that support long-term partnership success.

• Take ownership of client satisfaction and business growth in close collaboration with the Casino Platform Team.

• Identify opportunities to expand cooperation and increase the value delivered to clients.

• Coordinate the resolution of operational and business-related issues, ensuring timely communication and effective follow-up.

• Forecast, monitor, and report key account performance and project metrics.

• Communicate client requirements, priorities, and feedback clearly to relevant internal stakeholders.

• Identify opportunities to improve account management processes and contribute to implementing best practices across the team.

Required Experience:

• Proven experience in client relationship management, account management, or a similar client-facing role.

• Upper-Intermediate English (B2 or higher) and Advanced Russian (C1 or higher).

• Strong communication, negotiation, and stakeholder management skills.

• Excellent collaboration skills with the ability to work effectively across cross-functional teams.

• Solid understanding of the IT industry.

• Ability to understand clients' business needs and translate them into clear objectives and practical solutions.

• Strong analytical thinking and problem-solving skills.

• Ability to manage multiple priorities while taking ownership of client-related initiatives.

Nice to Have:

• Experience in Account Management within the iGaming, Gambling, or B2B software industry.

• Familiarity with casino platforms, jackpot products, aggregators, or other iGaming solutions.

• Experience working with international clients and distributed cross-functional teams.

• Understanding of commercial and operational metrics related to client growth and product performance.

Our Benefits:

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free English lessons (online)

• Local language courses

• Paid time off

• Maternity leave support

• Referral program rewards

• Upskilling, internal workshops, and participation in professional conferences and corporate events