Account Executive

About the role

Convo Communications is seeking a motivated and relationship-driven Account Executive to develop new business opportunities, expand Convo's customer base, and drive business growth through our products and services.

In this role, you will identify prospective customers, understand their communication access and business needs, and manage opportunities throughout the sales process - from initial outreach and discovery through presentation, negotiation, contract execution, and a seamless handoff to the Partner Success Manager.

Success in this role requires identifying organizations whose communication access needs are well aligned with Convo's solutions, building long-term partnerships that deliver meaningful value for customers while supporting Convo's continued growth. We are looking for someone who brings initiative, a consultative approach to sales, strong relationship-building skills, sound judgment, and consistent follow-through while representing Convo's mission and values with professionalism and authenticity.

What you'll do

Business Development & Sales

• Identify and pursue qualified business opportunities through outbound outreach, referrals, networking, industry events, social media, and existing customer networks, with a focus on organizations whose communication needs align with Convo's core interpreting and accessibility services.
• Develop and maintain a healthy pipeline of qualified sales opportunities through prospecting, market research, and relationship building.
• Lead discovery conversations to understand customer goals, accessibility needs, communication workflows, utilization expectations, purchasing requirements, and business challenges in order to recommend the most appropriate Convo solutions.
• Manage the full sales cycle by delivering product demonstrations, presentations, proposals, negotiating agreements, and recommending solutions that align customer needs with Convo's products and services.
• Achieve established sales, revenue, pipeline, and activity goals.

Customer & Cross-Functional Collaboration

• Serve as the primary point of contact for prospective customers throughout the sales process and ensure a successful transition to the Partner Success Manager following contract execution.
• Collaborate with the Partner Success Manager to support implementation planning and identify renewal or expansion opportunities within existing accounts.
• Coordinate with Customer Success, Support, Product, Marketing, and other internal teams to deliver a consistent customer experience.
• Gather customer and market feedback to help improve products, services, and sales strategies.

Sales Operations & Reporting

• Maintain accurate customer, opportunity, and contract information within the company's CRM.
• Prepare pipeline updates, forecasts, activity reports, and other sales reporting.
• Maintain current knowledge of Convo's products, services, pricing, and customer resources.

Company & Community Representation

• Represent Convo at conferences, trade shows, customer meetings, networking opportunities, and community events as needed.
• Communicate Convo’s mission and commitment to accessible communication in a credible, informed, and culturally respectful manner.
• Build relationships with organizations and communities that may benefit from Convo’s products and services.
• Foster diversity, equity, inclusion, and accessibility in everyday practices and customer interactions.

Required Qualifications

• 3+ years of professional sales, business development, or account management experience.
• Experience managing a B2B sales process from prospecting and discovery through negotiation and close.
• Demonstrated ability to develop new business opportunities and build lasting customer relationships.
• Experience conducting customer meetings, presentations, product demonstrations, and contract discussions.
• Strong verbal, written, interpersonal, presentation, and negotiation skills.
• Ability to understand customer needs and clearly communicate the value of products and services.
• Experience using a CRM platform such as Salesforce, HubSpot, or a similar system.
• Strong organizational skills with the ability to manage multiple opportunities, customers, priorities, and deadlines.
• Demonstrated ability to work independently, exercise initiative, and maintain accountability for assigned goals.
• Ability to collaborate effectively with cross-functional teams in a remote and fast-moving environment.
• Ability to handle customer, contractual, financial, and organizational information with appropriate confidentiality and professionalism.
• Fluency in American Sign Language, and lived, professional, or community experience within the Deaf and/or hard of hearing community.

Preferred Qualifications

• Experience selling within a B2B, SaaS, technology, telecommunications, accessibility, language-access, or service-based environment.
• Experience selling to organizations in healthcare, finance, education, government, retail, or professional services.
• Experience managing complex or enterprise accounts with multiple stakeholders.
• Familiarity with consultative, solution-based, or relationship-based selling methodologies.
• Experience supporting account retention, renewals, and expansion opportunities.
• Knowledge of accessibility practices and the communication needs of Deaf and hard of hearing individuals and communities.
• Experience working with enterprise customers whose operations depend on interpreting, language access, accessibility, or other high-utilization service models.

Additional Requirements

• Ability to work independently with a high degree of ownership, accountability, and sound judgment.
• Ability to travel periodically for customer meetings, conferences, and industry events.
• Have a valid passport for travel.
• Ability to work a flexible schedule when business needs require.
• Represent Convo professionally while promoting our mission of accessible communication and fostering diversity, equity, inclusion, and accessibility in customer interactions.