The Care Adviser will support Care Coordinators by conducting research, completing care-related tasks, and ensuring high-quality service delivery for members. They will also contribute to internal knowledge bases and participate in professional development to specialize in medical or mental health care navigation.
Own relationships with Wellthy’s largest provider partners, coordinate with internal teams, and resolve complex issues while identifying and addressing their root causes. Build the strategic account management function by developing partner-informed solutions, engagement practices, success measures, and scalable playbooks.
The Member Activation Specialist resolves member inquiries via phone, chat, and email while identifying opportunities to expand care services. They contribute process-level insights to improve team efficiency and mentor Level I specialists.
The Care Coordinator will manage logistical healthcare tasks such as finding providers, managing medical bills, and tracking medications for families in the Asia Pacific region. They will also own specific care projects to enhance the member experience and provide hands-on support for complex healthcare situations.
Own and champion product vision, strategy, and roadmaps, using user research, experiments, and data to prioritize and validate product opportunities. Partner with engineering, design, and data teams to deliver high-impact features, leverage emerging technologies, and manage product performance and the full product lifecycle.
Lead and develop Backup Care teams while overseeing daily shift operations, staffing, service metrics, member escalations, and consistent service delivery. Improve performance and workflows through data-driven coaching, operational process updates, adoption of new tools, and collaboration with cross-functional teams.
The Backup Care Specialist assists members in finding temporary care solutions for children, adult dependents, or pets during emergencies. They are responsible for building and managing a local care network and ensuring timely, reliable care solutions are identified for members.
The Growth Associate will manage the full sales cycle for small and mid-market prospects, including outreach, product demos, and contract negotiations. Additionally, the role involves supporting strategic business development initiatives, partnership cultivation, and marketing campaign execution.
