The Member Activation Specialist resolves member inquiries via phone, chat, and email while identifying opportunities to expand care services. They contribute process-level insights to improve team efficiency and mentor Level I specialists.
The Payment Specialist is responsible for processing backup care payments, including member reimbursement claims and direct payments to vendors. They serve as a primary point of contact for members and providers to ensure accurate payment status updates and documentation.
The Care Coordinator will manage logistical healthcare tasks such as finding providers, managing medical bills, and tracking medications for families in the Asia Pacific region. They will also own specific care projects to enhance the member experience and provide hands-on support for complex healthcare situations.
Own and champion product vision, strategy, and roadmaps, using user research, experiments, and data to prioritize and validate product opportunities. Partner with engineering, design, and data teams to deliver high-impact features, leverage emerging technologies, and manage product performance and the full product lifecycle.
Lead and develop Backup Care teams while overseeing daily shift operations, staffing, service metrics, member escalations, and consistent service delivery. Improve performance and workflows through data-driven coaching, operational process updates, adoption of new tools, and collaboration with cross-functional teams.
The Accounting Associate I will support the finance team with daily transaction entry, accounts payable, accounts receivable, and payroll data processing. They will also assist with month-end close procedures and help organize documentation for annual financial and 401(k) audits.
Serve as a trusted advisor and coach to managers of an hourly, shift-based, in-person workforce regarding employee relations and performance management. Independently navigate complex employee situations while partnering with leadership on workforce planning and organizational compliance.
The Backup Care Specialist assists members in finding temporary care solutions for children, adult dependents, or pets during emergencies. They are responsible for building and managing a local care network and ensuring timely, reliable care solutions are identified for members.
The Growth Associate will manage the full sales cycle for small and mid-market prospects, including outreach, product demos, and contract negotiations. Additionally, the role involves supporting strategic business development initiatives, partnership cultivation, and marketing campaign execution.
