Lead the end-to-end deployment and technical delivery of complex Avaya Aura and unified communications solutions across various environments. Manage project lifecycles, mentor junior engineers, and contribute to the development of delivery standards and reusable intellectual property.
The Manager leads a professional services delivery team responsible for implementing and migrating complex CCaaS and AI solutions. They are accountable for team financials, resource capacity planning, and ensuring high-quality, on-time project delivery.
The Director will lead and grow AI and CX delivery practices, maintaining full P&L accountability and setting the strategic roadmap for modernization. They will manage cross-functional teams, oversee partner relationships, and ensure high-quality delivery outcomes through data-driven governance.
The Delivery Owner is responsible for managing the full lifecycle of customer engagement projects, ensuring they meet time, scope, quality, and margin targets. They act as the primary point of accountability for delivery success, driving value realization and adoption while managing risks and client governance.
The Client Partner is responsible for managing the commercial performance and strategic relationships of a customer portfolio to drive retention and expansion. They lead internal account teams to ensure consistent customer narratives, execute renewals, and identify growth opportunities.
The consultant will provide presales technical design for Avaya solutions while serving as a strategic advisor to help clients optimize their customer experience environments. They will collaborate with sales and engineering teams to develop accurate configurations, licensing, and technology roadmaps for enterprise clients.
