Build trusted client relationships and serve as the primary day-to-day contact, coordinating support and resolving escalated issues. Drive adoption, value realization, account health, renewals, and growth through success plans, business reviews, and collaboration with delivery, support, and partner teams.
The Senior Fabric Administrator & Analytics Engineer is responsible for the end-to-end design, build-out, and operations of the Microsoft Fabric platform. They will manage data engineering pipelines, implement governance and security, and develop analytics solutions to support various business units.
Lead the end-to-end deployment and technical delivery of complex Avaya Aura and unified communications solutions across various environments. Manage project lifecycles, mentor junior engineers, and contribute to the development of delivery standards and reusable intellectual property.
The Manager leads a professional services delivery team responsible for implementing and migrating complex CCaaS and AI solutions. They are accountable for team financials, resource capacity planning, and ensuring high-quality, on-time project delivery.
The Director will lead and grow AI and CX delivery practices, maintaining full P&L accountability and setting the strategic roadmap for modernization. They will manage cross-functional teams, oversee partner relationships, and ensure high-quality delivery outcomes through data-driven governance.
The Delivery Owner is responsible for managing the full lifecycle of customer engagement projects, ensuring they meet time, scope, quality, and margin targets. They act as the primary point of accountability for delivery success, driving value realization and adoption while managing risks and client governance.
The Client Partner is responsible for managing the commercial performance and strategic relationships of a customer portfolio to drive retention and expansion. They lead internal account teams to ensure consistent customer narratives, execute renewals, and identify growth opportunities.
