The Dedicated Unified Communications Engineer will design, deploy, and support voice, video, and collaboration networks for a single enterprise client. They will troubleshoot complex system issues, manage cloud migrations, and serve as a technical lead for UC projects.
The Delivery Solutions Architect owns the end-to-end technical architecture for Avaya engagements, from pre-sale validation through project deployment. They serve as the primary technical lead, governing design integrity, managing integration points, and ensuring solutions align with business requirements.
Build trusted client relationships and serve as the primary day-to-day contact, coordinating support and resolving escalated issues. Drive adoption, value realization, account health, renewals, and growth through success plans, business reviews, and collaboration with delivery, support, and partner teams.
The Manager leads a professional services delivery team responsible for implementing and migrating complex CCaaS and AI solutions. They are accountable for team financials, resource capacity planning, and ensuring high-quality, on-time project delivery.
The Director will lead and grow AI and CX delivery practices, maintaining full P&L accountability and setting the strategic roadmap for modernization. They will manage cross-functional teams, oversee partner relationships, and ensure high-quality delivery outcomes through data-driven governance.
The Delivery Owner is responsible for managing the full lifecycle of customer engagement projects, ensuring they meet time, scope, quality, and margin targets. They act as the primary point of accountability for delivery success, driving value realization and adoption while managing risks and client governance.
The Client Partner is responsible for managing the commercial performance and strategic relationships of a customer portfolio to drive retention and expansion. They lead internal account teams to ensure consistent customer narratives, execute renewals, and identify growth opportunities.
