Delivery Owner (Delivery Manager)

Delivery Owner (Delivery Manager)

Company Overview

Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs. 

Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction. 

We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls. 

Position Summary

Waterfield Tech is seeking an experienced Delivery Owner to own delivery outcomes across a portfolio of customer experience and contact center modernization engagements spanning cloud platforms, multi-vendor integrations, and AI-driven capabilities. You are accountable for delivery success, including time, scope, quality, and margin, and you hold the line on scope so that what was sold is what gets delivered.

The role spans the full account lifecycle, from first pursuit through delivery to renewal. You close the value loop, tying each engagement's outcomes to the customer's initiatives and expected ROI, driving adoption at go-live, and confirming value realized in real dollars or tangible results. You work alongside sales, pre-sales, and customer success counterparts and with the pricing and proposal function that issues statements of work.

Key Responsibilities

Platform Experience

Qualifications

Required

Preferred

Physical Requirements

Waterfield Tech is proud to be an equal opportunity employer.

Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.