VisionSpark

Develop and grow client referral relationships to increase long-term lifetime value and achieve personal sales goals. Prospect, qualify, and close new client projects while managing the sales pipeline via Pipedrive CRM.

Lead and develop Tier 1 Customer Service and Tier 2 Technical Support teams, including remote and international members. Oversee the end-to-end customer engagement process, optimize support operations via Zoho Desk, and implement EOS® practices to drive operational excellence.

The Head of Operations will oversee day-to-day firm operations, focusing on process development, team support, and financial administration. They are responsible for translating leadership priorities into action plans and managing the employee lifecycle in a remote environment.