The Outside Sales Representative is responsible for managing a territory, conducting face-to-face customer consultations, and accurately estimating project requirements. They must maintain detailed documentation in the CRM and ensure a smooth transition of sold projects to the operations team.
Lead the technology function by owning the technical roadmap and driving modernization efforts to support business goals. Build and develop high-performing engineering teams while managing cybersecurity risks and evaluating emerging technologies like AI.
Partner with the Founder to execute long-term business initiatives and oversee day-to-day operations for efficiency and scalability. Lead the development of internal leaders and optimize business systems, technology, and HR operations.
Lead the product function by establishing clear standards, owning the product roadmap, and managing the transition of ideas into executable engineering work. Develop Product Owners and align product priorities with business goals, customer needs, and technical realities.
Develop and grow client referral relationships to increase long-term lifetime value and achieve personal sales goals. Prospect, qualify, and close new client projects while managing the sales pipeline via Pipedrive CRM.
Lead and develop Tier 1 Customer Service and Tier 2 Technical Support teams, including remote and international members. Oversee the end-to-end customer engagement process, optimize support operations via Zoho Desk, and implement EOS® practices to drive operational excellence.
