Manage inbound phone calls, emails, and chats to resolve complex customer service issues including billing, orders, and troubleshooting. Maintain accurate documentation while navigating multiple internal systems to ensure high-quality, professional interactions.
Manage and grow a portfolio of key corporate accounts by serving as the primary relationship manager and strategic partner. Drive revenue growth, ensure program participation, and coordinate with internal teams to deliver exceptional customer service.
Provide professional and empathetic customer support via phone, email, and chat in English and Spanish. Take end-to-end ownership of customer inquiries, including order modifications, billing, and returns, while maintaining high performance standards.
The Retail Replenishment Coordinator is responsible for the daily execution, processing, and maintenance of retail replenishment orders to ensure accurate merchandise flow. They also support new store openings, manage inventory minimums, and collaborate with cross-functional teams to resolve order discrepancies.
The Systems Administrator II is responsible for the design, deployment, and maintenance of global IT infrastructure solutions with a security-first mentality. This role involves managing cloud and on-premise environments, including Azure, AWS, VMware, and storage systems, while collaborating with the team on global projects.
Design and develop responsive, high-performance user interfaces for ecommerce platforms using React and modern front-end practices. Collaborate with cross-functional teams to optimize application speed, accessibility, and overall user experience.
Design, develop, and maintain scalable backend web applications, services, and APIs using C# and .NET. Collaborate with frontend developers and stakeholders to deliver high-performance ecommerce and business operation solutions.
