Tilt

Manage the end-to-end seller support experience by resolving tickets related to payouts, shipping, and live-room glitches. Act as a critical point of contact during live selling events to provide rapid solutions and escalate systemic issues to product teams.

Manage the customer lifecycle by monitoring account health, driving renewals, and partnering with stakeholders to achieve success outcomes. Act as the voice of the customer to drive product enhancements and resolve escalations across internal teams.