Set the technical direction and architecture for Member Growth systems while driving cross-team alignment on shared standards. Mentor engineering staff and decompose complex, ambiguous problems into actionable plans with clear outcomes.
Provide excellent customer support across multiple channels including chat, phone, and email to address member inquiries and technical issues. Educate members on product benefits and membership perks to drive retention and identify cross-sell opportunities.
The Principal Machine Learning Engineer will build and maintain ML systems while bridging the gap between research-level experimentation and production-grade infrastructure. They will also define the long-term search and discovery vision, leveraging large language models to drive business and revenue impact.
Prepare financial reporting, variance analyses, forecasts, and models for operational costs across fulfillment, supply chain, and logistics. Analyze operational KPIs, advise cross-functional partners on cost and efficiency drivers, and evaluate the financial impact and performance of process changes and strategic initiatives.
Lead the design and implementation of complex iOS features while migrating legacy codebases to a modern, modular architecture. Partner with Product and Design to build personalized, data-informed shopping experiences and maintain high app stability.
Lead the end-to-end strategy and execution of Connected TV, programmatic video, and paid audio channels to drive new member growth. Manage agency partners and develop measurement frameworks to optimize acquisition costs and brand lift.
