Deliver high-quality technical support via chat, email, and phone to help creators maximize the value of the Thinkific platform. Identify process improvements and collaborate with product teams to resolve bugs and enhance the customer experience.
Thinkific
7 Remote Job Openings at Thinkific
The SDR will manage both inbound lead qualification and outbound pipeline generation using AI-native tools and signal-based prospecting. They will partner with Account Executives to book quality meetings and execute multi-channel outreach sequences.
Manage a portfolio of Plus clients to provide strategic guidance, drive net revenue retention, and prevent churn. Collaborate with internal teams to ensure seamless customer transitions and advocate for customer needs to product managers.
You will collaborate with cross-functional teams to build and maintain data pipelines, infrastructure, and customer-facing analytics products. Additionally, you will take ownership of undefined data problems and implement tracking services across the company's products.
You will collaborate with cross-functional teams to build and maintain data pipelines, infrastructure, and customer-facing analytics products. Additionally, you will take ownership of undefined data problems and implement tracking services to support company-wide decision-making.
The Principal Software Engineer will own the technical strategy and architecture for specific R&D domains while acting as a force multiplier for the engineering team. They will collaborate with leadership to align technical roadmaps with business goals and mentor senior engineers to ensure high-quality system implementation.
The Principal Engineer will act as a force multiplier by advocating for best practices and influencing the longer-term technical roadmaps and overall architecture of systems, owning strategic R&D areas from a technical perspective to ensure business success. This role involves collaborating with engineering leaders on roadmaps, guiding senior engineers on development, owning SaaS metrics like COGs, and contributing to the engineering culture both internally and externally.
