Transform manual agency migration processes into automated, repeatable infrastructure to increase onboarding throughput. Own and maintain partner-network sync infrastructure and data-quality foundations to ensure reliable data flow.
Tern Travel
12 Remote Job Openings at Tern Travel
Build and own the AI and data systems, including data infrastructure, services, and agentic tooling to ensure trustworthy AI features. Own the end-to-end data lifecycle from ETL pipelines to advisor reporting and production monitoring.
Lead the end-to-end support and education operations, integrating AI to scale support for over 20,000 travel advisors. Manage a distributed team of specialists to maintain high CSAT and FRT while driving feature adoption through sequenced learning paths.
The Agency Success Manager will define and build the agency success motion, creating playbooks and engagement models to support agencies at scale. They will act as a strategic consultant for high-GMV agencies to drive growth, adoption, and long-term relationship quality.
Own the end-to-end design and implementation of supplier integrations for cruise, lodging, and insurance partners. Ensure reliability and observability of third-party APIs while contributing to internal tooling and AI-assisted workflows.
Lead the integrations squad by owning the end-to-end architecture and coding for new supplier connections, specifically for cruise and lodging partners. Establish scalable patterns for API integrations and mentor other engineers in a player-coach model.
Drive the development of agentic and MCP-based tooling to accelerate R&D workflows and increase autonomous throughput. Ship production code weekly while training and leveling up the engineering team's AI fluency and prompt engineering practices.
Lead the migration from Heroku to Google Cloud Platform and manage the core Postgres and data pipeline infrastructure. Own production reliability, monitoring, and performance optimization to support a tripling user base.
Lead the agency revenue function as a player-coach by carrying a personal enterprise quota while coaching account executives. Responsibilities include defining the ICP, managing HubSpot pipeline hygiene, and codifying the sales playbook for scalability.
Own the end-to-end design of browse, quote, and book experiences for supplier integrations, including lodging and cruises. Partner with PMs and engineers to optimize UX within the constraints of partner APIs and integrate agentic AI patterns into the workflow.
Build and own the top-of-funnel engine to systematically generate qualified agency leads for the sales team. This includes instrumenting tracking, running weekly experimentation cycles, and managing the marketing budget across various channels.
Lead the development of Tern's financial system of record, including the general ledger, invoicing, and payment infrastructure. Own the roadmap for virtual cards, payroll, expense management, and accounting integrations to support travel agency operations.
