Tern Travel

Support Specialist

Tern Travel · Full Time · 22 days ago

Tern Travel

🌎 United States 💵 $65000 - $85000 per year ⭐ 2-5 yrs exp 💼 Support

Provide top-tier technical support to travel advisors via chat, email, and 1:1 sessions while troubleshooting complex product issues. Collaborate with product and engineering teams to incorporate customer feedback into the roadmap and optimize support workflows using AI.

accounting customer-service creative saas customer-experience product-development technical-support reporting feedback customer-support training documentation customer-feedback

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Advisor Product Lead

Tern Travel · Full Time · a month ago

Tern Travel

🌎 United States 💵 $160K - $200K per year ⭐ 5-10 yrs exp 💼 Product

Lead the end-to-end development of the advisor AI Chat experience and build the company's first advisor mobile app from the ground up. Own the selling and marketing tools while managing the full product loop from research and specs to QA and rollout.

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Senior Mobile Engineer

Tern Travel · Full Time · a month ago

Tern Travel

🌎 United States 💵 $180K - $210K per year ⭐ 5-10 yrs exp 💼 Software Development

Own the end-to-end development of the advisor mobile app, including the native shell, hybrid surfaces, and supporting Rails APIs. Establish the build and release pipeline and set the engineering standards for mobile development at the company.

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Implementation Tooling Engineer

Tern Travel · Full Time · a month ago

Tern Travel

🌎 United States 💵 $140K - $170K per year ⭐ 5-10 yrs exp 💼 Software Development

Transform manual agency migration processes into automated, repeatable infrastructure to increase onboarding throughput. Own and maintain partner-network sync infrastructure and data-quality foundations to ensure reliable data flow.

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AI & Data Engineer

Tern Travel · Full Time · 2 months ago

Tern Travel

🌎 United States 💵 $145K - $175K per year ⭐ 5-10 yrs exp 💼 Software Development

Build and own the AI and data systems, including data infrastructure, services, and agentic tooling to ensure trustworthy AI features. Own the end-to-end data lifecycle from ETL pipelines to advisor reporting and production monitoring.

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Agency Success Manager

Tern Travel · Full Time · 2 months ago

Tern Travel

🌎 United States 💵 $110K - $140K per year ⭐ 5-10 yrs exp 💼 Others

The Agency Success Manager will define and build the agency success motion, creating playbooks and engagement models to support agencies at scale. They will act as a strategic consultant for high-GMV agencies to drive growth, adoption, and long-term relationship quality.

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Senior Supplier Integration Engineer

Tern Travel · Full Time · 2 months ago

Tern Travel

🌎 United States 💵 $175K - $200K per year ⭐ 5-10 yrs exp 💼 Software Development

Own the end-to-end design and implementation of supplier integrations for cruise, lodging, and insurance partners. Ensure reliability and observability of third-party APIs while contributing to internal tooling and AI-assisted workflows.

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Staff Engineer, R&D AI Tooling

Tern Travel · Full Time · 2 months ago

Tern Travel

🌎 United States 💵 $225K - $250K per year ⭐ 10+ yrs exp 💼 Software Development

Drive the development of agentic and MCP-based tooling to accelerate R&D workflows and increase autonomous throughput. Ship production code weekly while training and leveling up the engineering team's AI fluency and prompt engineering practices.

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Senior Product Designer

Tern Travel · Full Time · 2 months ago

Tern Travel

🌎 United States 💵 $175K - $225K per year ⭐ 5-10 yrs exp 💼 Design

Own the end-to-end design of browse, quote, and book experiences for supplier integrations, including lodging and cruises. Partner with PMs and engineers to optimize UX within the constraints of partner APIs and integrate agentic AI patterns into the workflow.

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