Design, develop, deliver, and evaluate training programs and materials for DOL-NCC staff, including new-hire, refresher, and continuing education. Manage training schedules, records, materials, and subject matter expert resources, and assess training needs and effectiveness through surveys, follow-up studies, and reports.
The Program Manager will oversee the full execution of a federal contact center program, managing a workforce of approximately 200 staff. Responsibilities include directing operations, financial coordination, performance monitoring, and maintaining clear communication with government officials.
The representative will handle high-volume inbound calls to provide information regarding emergency claims and perform outbound calls to verify document authenticity. They are also responsible for accurate data entry and referring escalated issues to supervisors.
The representative will handle inbound and outbound calls to assist with emergency-related inquiries and verify documentation. They are responsible for accurate data entry and following pre-scripted responses to provide information to callers.
The representative will handle inbound calls to provide information regarding emergency claims and perform outbound calls to verify document authenticity. They are also responsible for basic data entry and referring escalated issues to supervisors.
The representative will handle inbound and outbound calls to provide information regarding emergency claims and verify documentation. They will also perform basic data entry and refer escalated issues to supervisors.
