Manage and resolve escalated customer issues as the single point of contact while collaborating with SMEs to improve processes. Provide proactive communication and seamless resolution for customer requests regarding solar and battery performance.
Sunrun
10 Remote Job Openings at Sunrun
This role bridges the gap between Multi-Family Operations and Technology by managing the technical roadmap and JIRA lifecycle. Responsibilities include overseeing data integrity, developing SOPs, and implementing automation and AI integrations across cross-functional teams.
Manage and resolve complex customer escalations as a single point of contact while maintaining professional relationships with executives and third parties. Collaborate with internal teams to enforce prevention processes and ensure a seamless customer experience through proactive communication.
Manage and resolve complex customer escalations as a single point of contact while maintaining professional relationships with executives and third parties. Collaborate with internal teams to improve prevention processes and ensure a seamless customer experience throughout the solar energy lifecycle.
Responsible for the administration, optimization, and continuous improvement of the Acumatica ERP platform and related CRM capabilities. The role ensures system integrity and supports business operations across finance, supply chain, manufacturing, and sales.
Oversee OSHA safety compliance and risk mitigation across a multi-state region using a data-driven strategy. Leverage AI and advanced analytics to predict high-risk scenarios and drive a 'Goal Zero' safety culture.
Oversee OSHA safety compliance and risk mitigation across a multi-state region using a data-driven strategy. Implement AI tools and predictive modeling to identify high-risk scenarios and drive a 'Goal Zero' safety culture.
Oversee OSHA safety compliance and risk mitigation across a multi-state region using a data-driven strategy. Leverage AI and advanced analytics to predict high-risk scenarios and drive a Goal Zero safety culture.
The specialist will lead training, coaching, and safety initiatives for field personnel while monitoring performance metrics to ensure quality and efficiency. They are responsible for conducting field inspections, standardizing installation techniques, and driving improvement plans across regional operations.
Manage the full spectrum of leave of absence requests, disability programs, and life insurance administration while ensuring regulatory compliance. Facilitate return-to-work arrangements and provide subject matter expertise for accommodation processes and HRIS system updates.
