The Principal Full Stack Engineer will focus on optimizing core components of the Steer CRM and lead the design of reusable full-stack components. This role involves adapting to evolving business needs and ensuring that architectural decisions add value to the auto repair shops served.
Steer
7 Remote Job Openings at Steer
Lead a team of Customer Success Managers to manage a diverse portfolio of Enterprise and Scaled accounts. Develop a standardized Account Health framework and transition team knowledge into repeatable, data-driven playbooks to drive global retention.
Lead a team of Customer Success Managers to manage a diverse portfolio of Enterprise and Scaled accounts. Develop a standardized Account Health framework and data-driven playbooks to drive global retention and proactive outreach.
You will lead the Customer Success team by defining engagement strategies for both Enterprise and Scaled segments to maximize retention and efficiency. Additionally, you will develop standardized account health frameworks and transition the team to data-driven, repeatable operational playbooks.
Manage the end-to-end onboarding process for new customers, including requirements gathering, configuration, and training on software tools. Serve as the primary point of contact to ensure successful product adoption, technical implementation, and conversion from free trials to paid accounts.
Manage the end-to-end onboarding process for new customers, including requirements gathering, configuration, and training on CRM and scheduling tools. Serve as the primary point of contact to ensure a seamless implementation and drive customer adoption and retention.
Manage the end-to-end onboarding process for new customers, including requirements gathering, technical configuration, and training. Serve as the primary point of contact to ensure successful product adoption and drive customer retention.
