Steer

Lead a team of Customer Success Managers to manage a diverse portfolio of Enterprise and Scaled accounts. Develop a standardized Account Health framework and data-driven playbooks to drive global retention and proactive outreach.

Manage and grow relationships with large, multi-location enterprise accounts to ensure retention and expansion. Develop strategic CS playbooks and coordinate with cross-functional teams to resolve complex escalations and align product feedback.

Manage and grow relationships with large, complex, multi-location enterprise accounts to ensure retention and expansion. Develop strategic playbooks and frameworks to scale the Enterprise Customer Success function.