The Technical Support Associate will own Level 1 support resolutions and manage Level 2+ ticket triage while ensuring effective customer onboarding and implementation. They will also maintain system documentation, configure customer-facing templates, and collaborate with internal teams to ensure seamless service delivery.
Steer
5 Remote Job Openings at Steer
You will own and grow relationships with complex, multi-location enterprise accounts while driving executive alignment and retention. Additionally, you will help design the strategic enterprise customer success framework and coordinate cross-functional initiatives to ensure customer health and expansion.
Lead a team of 10 Customer Success Managers to manage a diverse portfolio of Enterprise and Scaled accounts. Develop a standardized Account Health framework and data-driven playbooks to transition from reactive firefighting to proactive retention.
Manage and grow relationships with large, complex, multi-location enterprise accounts to ensure retention and expansion. Develop strategic playbooks and frameworks to scale the Enterprise Customer Success function.
