Steer

Manage and grow relationships with large, complex, multi-location enterprise accounts to ensure retention and expansion. Develop strategic playbooks and frameworks to scale the Enterprise Customer Success function.

Lead a team of Customer Success Managers to manage a diverse portfolio of Enterprise and Scaled accounts. Develop a standardized Account Health framework and transition team knowledge into repeatable, data-driven playbooks to drive global retention.

Lead a team of Customer Success Managers to manage a diverse portfolio of Enterprise and Scaled accounts. Develop a standardized Account Health framework and data-driven playbooks to drive global retention and proactive outreach.

You will lead the Customer Success team by defining engagement strategies for both Enterprise and Scaled segments to maximize retention and efficiency. Additionally, you will develop standardized account health frameworks and transition the team to data-driven, repeatable operational playbooks.