Provide professional and timely technical support for Softdocs products by troubleshooting issues through database, log, and application analysis. Manage multiple open cases while collaborating with internal teams to ensure effective resolution and clear communication with clients.
The Account Executive will own and develop a U.S. territory by identifying modernization opportunities within state and local government organizations. They are responsible for building a qualified pipeline, navigating complex procurement processes, and closing new business through consultative sales strategies.
Lead functional business analysis and client onboarding for Etrieve implementations, identifying institutional processes and documenting implementation plans and desired outcomes. Coordinate with project managers and technical consultants, manage work across multiple projects, and train clients to use Softdocs solutions successfully.
The GTM Engineer will own the strategy, systems, and data infrastructure for the company's go-to-market motion. Responsibilities include automating outbound activities, managing the marketing tech stack, and building reporting dashboards to track campaign performance.
