The Professional Services Manager leads a team of analysts and project managers, overseeing day-to-day execution, quality, and performance management. They also manage select projects directly while collaborating with cross-functional peers to scale business practices and drive company goals.
Investigate and resolve escalated customer issues across the SaaS platform, integrations, identity, connectivity, and performance, documenting incidents and communicating updates through resolution. Use approved AI and diagnostic tools to improve troubleshooting and reporting, while collaborating with Engineering, Product, Professional Services, and Customer Success to validate fixes and improve support operations.
The SDR is responsible for prospecting and generating qualified outbound leads for Sales Executives. This includes building target account lists, qualifying prospects, and maintaining a high volume of outbound activity to meet monthly quotas.
