Lead the end-to-end setup and operational management of a new member-facing healthcare contact center. Responsible for staffing, service level performance, client relationship management, and continuous process improvement.
Sharecare
15 Remote Job Openings at Sharecare
The representative handles inbound calls and emails from members and providers to resolve inquiries and provide program information. They are responsible for documenting communications accurately and meeting established call center quality metrics.
Assist incoming callers with medical record requests and provide status updates while routing calls to appropriate departments. Handle administrative tasks including opening and scanning incoming mail while ensuring patient privacy.
The specialist is responsible for accurately inputting and updating patient information within internal systems and client EMR platforms. They must ensure data consistency and strict adherence to HIPAA privacy standards to support the Release of Information process.
Responsible for processing release of information requests by retrieving, scanning, and transmitting medical records accurately. Ensures all activities comply with HIPAA regulations and company policies to protect patient privacy.
The Billing Specialist manages account approvals, maintains parent-child account relationships, and ensures data integrity within the billing system. They are responsible for generating accurate invoices and collaborating with internal departments to resolve billing disputes.
Responsible for processing release of information requests by retrieving, scanning, and transmitting medical records accurately. Ensures all releases comply with HIPAA regulations, company policy, and patient privacy rights.
Conduct high-engagement telephonic coaching sessions to help members reduce health risks and adopt healthier lifestyles. Coordinate care with a multi-disciplinary team and maintain detailed documentation of member progress.
Conduct high-engagement telephonic coaching sessions to help members reduce health risk factors and adopt healthier lifestyles. Coordinate care with a multi-disciplinary team and maintain detailed documentation of member progress.
Responsible for processing release of information requests by retrieving, scanning, and transmitting medical records accurately. Ensures all activities comply with HIPAA regulations and company policies to protect patient privacy.
Guide members through the process of searching for, interviewing, and hiring non-medical in-home caregivers. Maintain ongoing relationships with families and caregivers to ensure satisfaction and document all interactions in the EHR system.
The Director of Compliance oversees the operational execution of privacy and Release of Information (ROI) compliance across assigned portfolios. This role involves interpreting federal and state laws to develop policies, leading audits, and partnering with cross-functional teams to embed compliance into product adoption and implementations.
Responsible for accurately completing FMLA and disability forms while maintaining strict HIPAA and HITECH compliance. The role involves communicating with patients and physicians and managing medical record requests within a specific turnaround time.
The Care Manager provides telephonic case management to support the Value Based Care Management program and improve member health outcomes. They collaborate with interdisciplinary teams to develop, implement, and monitor comprehensive care plans while ensuring effective transitions of care.
The specialist is responsible for processing release of information requests while ensuring accuracy and compliance with HIPAA regulations. They must retrieve, scan, and transmit medical records while maintaining strict patient privacy and high-quality customer service.
