The specialist is responsible for processing release of information requests accurately while ensuring compliance with HIPAA regulations and company policies. They must manage medical records, perform quality checks, and provide excellent customer service to all stakeholders.
Process release of information requests in a timely and accurate manner while ensuring strict adherence to HIPAA regulations and company policies. Maintain high standards of customer service by addressing client inquiries and performing quality checks on all released medical records.
The Operations Manager is responsible for overseeing medical record retrieval processes, ensuring operational efficiency, and maintaining high-quality service standards. They lead teams, manage client relationships, and monitor financial performance to meet company objectives.
The Customer Service Representative handles inbound calls and emails from members and providers to address inquiries and resolve issues. They are responsible for accurately documenting communications, educating callers on program benefits, and meeting established call center performance metrics.
The specialist is responsible for processing release of information requests while ensuring accuracy and compliance with HIPAA regulations. They must retrieve, scan, and transmit medical records while maintaining high standards of customer service and data privacy.
The Customer Service Representative handles inbound calls and emails from members and providers while maintaining high levels of professionalism. They are responsible for accurately documenting communications, troubleshooting issues, and educating callers on program benefits.
The specialist is responsible for processing release of information requests while ensuring accuracy and strict adherence to HIPAA regulations. They must maintain patient privacy, manage medical records, and provide high-quality customer service to all stakeholders.
The Family Health Advocate provides personalized resource and referral facilitation, issue resolution, and healthcare navigation to members. They act as an educator on benefit design and drive member engagement through proactive care guidance and support.
Manage ongoing relationships with Employer, Payor, and Government clients to ensure success, retention, and growth. Lead and mentor a team of Account Managers while overseeing contractual deliverables and renewal strategies.
The Care Partner serves as the primary point of contact for caregivers, managing their journey from recruitment and onboarding to placement and ongoing support. They are responsible for matching caregivers with members, coordinating schedules, and providing coaching to ensure high-quality care delivery.
The Director of Project Management leads project intake and delivery across four business divisions and corporate initiatives. They are responsible for establishing executive reporting frameworks and ensuring projects are completed on time, within budget, and to stakeholder satisfaction.
Oversee a team of customer service representatives by providing coaching, daily support, and performance monitoring to meet service level agreements. Handle escalated customer complaints and collaborate with leadership to implement process improvements and training initiatives.
Responsible for processing release of information (ROI) requests accurately and timely while ensuring strict adherence to HIPAA and patient privacy regulations. The role also involves serving as a subject matter expert to mentor team members, manage escalations, and monitor productivity metrics.
Conduct high-engagement telephonic coaching sessions to help members reduce health risks and adopt healthier lifestyles. Coordinate care with multi-disciplinary teams and document member progress using specialized software.
Conduct high-engagement telephonic coaching sessions to provide education and motivation for members to improve their health behaviors. Coordinate care with a multi-disciplinary team and track member progress using established documentation standards.
