Sharecare
Remote Job Openings at Sharecare (19)
ROI Medical Records Specialist - Remote
The specialist is responsible for processing release of information requests while ensuring accuracy, efficiency, and strict adherence to HIPAA regulations. They must maintain patient privacy, manage medical records, and provide high-quality customer service to all stakeholders.
Customer Service Representative- Remote
The Customer Service Representative answers inbound calls and emails from members and providers to address inquiries and resolve issues. They are responsible for accurately documenting communications, educating callers on program benefits, and maintaining high levels of customer satisfaction.
Manager, Provider Global Operations - Remote
The Manager of Global Operations is responsible for overseeing global operational activities, ensuring consistency, efficiency, and profitability across business channels. They will lead teams, manage global partner relationships, and implement processes to drive high-quality member experiences and operational performance.
Certified Health Coach - Remote
The Certified Health Coach conducts telephonic outreach to enroll participants and provides individualized behavior change coaching to support health goals. They coordinate care with multidisciplinary teams and maintain accurate documentation of member progress within the platform.
Health Coach - Remote
The Health Coach conducts telephonic coaching sessions to provide education, support, and motivation to help members achieve their health goals. They also coordinate care with a multi-disciplinary team and maintain accurate documentation of member progress.
ROI Medical Records Specialist - Remote
The specialist is responsible for processing release of information requests accurately while ensuring compliance with HIPAA regulations and company policies. They must manage medical records, perform quality checks, and provide professional customer service to all stakeholders.
Data Entry Specialist - Medical Records (Remote)
The Data Entry Specialist is responsible for accurately inputting patient information into internal systems and client Electronic Medical Record (EMR) platforms. They must ensure data accuracy while maintaining strict adherence to HIPAA compliance standards and supporting the Release of Information process.
Lead Customer Service Representative - Remote
The Lead Customer Service Representative handles escalated member concerns and provides Help Desk support for the customer service team. They also research inquiries, identify trends in escalations, and partner with management to improve team performance and resolution processes.
Billing Specialist- Remote
The Billing Specialist manages account approvals, maintains parent-child account relationships, and ensures data integrity within the billing system. They are responsible for verifying account information, processing accurate invoices, and collaborating with internal departments to resolve billing discrepancies.
ROI Medical Records Specialist - Remote
The specialist is responsible for processing release of information requests while ensuring accuracy and compliance with HIPAA regulations. They must manage medical records, perform quality checks, and provide excellent customer service to all stakeholders.
ROI Medical Records Specialist - Remote
The specialist is responsible for processing release of information requests accurately while ensuring compliance with HIPAA regulations and company policies. They must manage medical records, perform quality checks, and provide excellent customer service to all stakeholders.
Sr. ROI Medical Records Specialist - Remote (After Hours - Evening Shift)
Process release of information requests in a timely and accurate manner while ensuring strict adherence to HIPAA regulations and company policies. Maintain high standards of customer service by addressing client inquiries and performing quality checks on all released medical records.
Operations Manager - Medical Records Retrieval (Remote)
The Operations Manager is responsible for overseeing medical record retrieval processes, ensuring operational efficiency, and maintaining high-quality service standards. They lead teams, manage client relationships, and monitor financial performance to meet company objectives.
Customer Service Representative - Remote
The Customer Service Representative handles inbound calls and emails from members and providers to address inquiries and resolve issues. They are responsible for accurately documenting communications, educating callers on program benefits, and meeting established call center performance metrics.
Customer Service Representative - Remote
The Customer Service Representative handles inbound calls and emails from members and providers while maintaining high levels of professionalism. They are responsible for accurately documenting communications, troubleshooting issues, and educating callers on program benefits.
Director, Account Management - Remote
Manage ongoing relationships with Employer, Payor, and Government clients to ensure success, retention, and growth. Lead and mentor a team of Account Managers while overseeing contractual deliverables and renewal strategies.
Care Partner - Remote
The Care Partner serves as the primary point of contact for caregivers, managing their journey from recruitment and onboarding to placement and ongoing support. They are responsible for matching caregivers with members, coordinating schedules, and providing coaching to ensure high-quality care delivery.
Lead ROI Medical Records Specialist - Remote
Responsible for processing release of information (ROI) requests accurately and timely while ensuring strict adherence to HIPAA and patient privacy regulations. The role also involves serving as a subject matter expert to mentor team members, manage escalations, and monitor productivity metrics.