Handle member and provider inquiries by phone and email, assess needs, provide accurate information about programs, and resolve or escalate issues. Record interactions accurately, educate callers about benefits, collaborate with other teams, and meet call center quality, attendance, and performance standards.
The specialist is responsible for processing release of information requests while ensuring accuracy and compliance with HIPAA regulations. They must maintain patient privacy, manage medical records, and provide high-quality customer service.
You will lead the transformation of Sharecare into an agentic engineering organization by developing and scaling AI-driven factory platforms and application layers. This role involves designing, deploying, and maintaining intelligent automation tools while ensuring auditability, security, and performance across patient care systems.
The Customer Service Representative handles inbound calls and emails from members and providers to resolve inquiries and troubleshoot issues. They are responsible for accurately documenting communications, educating callers on program benefits, and maintaining high levels of customer satisfaction.
The Quality Control Specialist is responsible for reviewing electronic medical records to ensure compliance with HIPAA guidelines and legal release requirements. They also act as a mentor to new employees and communicate any issues to the supervisor.
The ROI Support Specialist provides essential support to Release of Information Specialists, Quality Control, and Customer Service teams to resolve issues regarding medical record fulfillment. They ensure compliance with HIPAA regulations while performing data entry and quality control measures to minimize turnaround delays.
The specialist is responsible for processing release of information requests while ensuring accuracy and compliance with HIPAA regulations. They must maintain patient privacy, manage medical records, and provide high-quality customer service.
The specialist is responsible for processing release of information requests while ensuring accuracy and compliance with HIPAA regulations. They must maintain patient privacy, manage medical records, and provide high-quality customer service.
The Quality Support Manager oversees remote operations teams to ensure turnaround times and backlogs meet performance targets. This role also manages onboarding, training, and continuous process improvement while fostering a collaborative and engaging team culture.
The Manager of Global Central Operations oversees global partner engagement, ensures adherence to SLAs, and drives operational excellence through continuous improvement initiatives. The role involves collaborating with internal leadership to align workflows, manage technical events, and support digital transformation projects.
The VBC Performance Specialist serves as the primary consultant for healthcare clients, overseeing relationships and performance outcomes related to quality payment programs. They are responsible for ensuring regulatory compliance, analyzing quality data, and providing strategic guidance to optimize reporting results.
The Medical Director is responsible for clinical integrity, quality oversight, and accreditation alignment across population health and care management programs. This role involves providing physician leadership for clinical protocols, content development, and cross-functional collaboration with product and informatics teams.
The specialist is responsible for processing release of information requests while ensuring accuracy, efficiency, and strict adherence to HIPAA regulations. They must maintain patient privacy, manage medical records, and provide high-quality customer service to all stakeholders.
The Manager of Global Operations is responsible for overseeing global operational activities, ensuring consistency, efficiency, and profitability across business channels. They will lead teams, manage global partner relationships, and implement processes to drive high-quality member experiences and operational performance.
