The Lead International Trading Support Analyst will provide front-office support for SaaS operations, resolving time-sensitive trading and reconciliation issues for global customers. They will collaborate with engineering and support teams to ensure seamless follow-the-sun coverage and act as a subject-matter expert for trading workflows.
The Senior Customer Success Manager will manage a portfolio of investment and wealth management clients to drive product adoption, satisfaction, and long-term retention. They will leverage AI-enabled tools and data insights to execute account plans, facilitate onboarding, and identify opportunities for revenue expansion.
Lead the shaping and closing of services deals by defining scope, deliverables, and pricing in partnership with sales and consulting teams. Manage the end-to-end process of drafting Statements of Work and maintaining services capacity forecasting.
Serve as the subject matter expert for technical implementation methodologies, focusing on API integrations and ETL workflows. Develop scalable frameworks and learning paths to enable internal consultants and third-party partners to deliver high-quality technical solutions.
Lead business development efforts by selling the Ridgeline platform to asset management firms. Drive new business sales from prospecting through close, contributing to Ridgeline’s growth trajectory.
Lead technical and functional product demonstrations to showcase Ridgeline’s solutions to prospective clients. Collaborate with sales, product development, and implementation teams to ensure seamless client experiences from pre-sales through deployment.
