Portside

Drive new business for aviation SaaS solutions by targeting corporate flight departments and navigating complex enterprise sales cycles. Engage senior stakeholders to position software as a strategic solution for operational and financial challenges.

The Customer Success Manager will build and maintain strong relationships with airline customers while streamlining fleet acquisition and leasing processes. They will also collaborate with internal teams to drive product enhancements and ensure successful customer onboarding and usage.

The role involves providing customer support through data entry, data verification, setting up and monitoring data loading scripts, and creating configurations for data imports. This also includes transforming large Excel spreadsheets and contacting customers to correct data issues and deliver import results.