You will lead direct new-logo sales for brands and 3PLs in the UK while simultaneously building a partner program with SIs and ISVs. Additionally, you will be responsible for hiring a local Solutions Engineer and laying the foundation for a growing UK team.
The role involves executing end-to-end demand generation campaigns and managing field and partner marketing activities. The manager will apply a product marketing lens to ensure consistent messaging and positioning across all assets and launches.
Assist Solution Architects with customer onboarding, system configurations, and the testing of e-commerce integrations. Support customers with operational questions and document workflows using tools like Asana, Zendesk, and HubSpot.
Design and implement API/EDI B2B integrations to enable customers to transact with retailers and logistics providers. Configure data mappings and provide ongoing maintenance and troubleshooting for existing integration workflows.
The Enterprise Account Executive will develop and execute strategic sales plans to achieve revenue goals while managing complex, full-cycle deals. They will also collaborate with marketing and internal teams to optimize the lead-to-close process and build scalable outbound strategies.
The primary responsibility is building pipeline entirely from scratch by identifying high-value target accounts and developing creative, multi-channel outbound strategies to secure meetings. The role also involves owning the full sales cycle, from initial contact through closing deals, while partnering with Sales Engineering for demonstrations.
This role involves performing post-sales technical support, taking ownership of customer requirements and problems from start to finish, and providing hands-on troubleshooting, debugging, and guidance to customers and partners. Responsibilities also include serving as an internal escalation point, creating documentation, triaging bugs, and potentially contributing to internal tools and on-call duties.
The Customer Success Manager will own a portfolio of customers, focusing on retention, renewals, and account growth. They will serve as the primary post-sale contact, ensuring customers are supported and successful.
The primary responsibilities include guiding customers through the EDI onboarding process and collaborating with cross-functional teams to ensure seamless integration. Additionally, the role involves managing project timelines and providing training and support to customers.
Own the customer as the single point of contact, ensuring clear communication and defining a success plan. Lead multiple projects during the implementation phase and guide customers in leveraging Pipe17 based on best practices.
