The Sr. Director, People Enablement leads the global Learning and Development and North America HRBP teams to drive organizational capability and leadership effectiveness. This role partners with executives to implement AI-enabled learning strategies, performance management cycles, and succession planning to support business growth.
The Select Manager leads and mentors a team of Account Managers to ensure high-quality customer service and adherence to company standards. They are responsible for hiring, conducting compliance audits, and facilitating team communication and goal achievement.
The Strategic Project Manager leads the full BPO implementation lifecycle, serving as the primary point of contact for clients from kickoff through operational transition. They are responsible for structuring project plans, managing deliverables, and aligning internal teams to ensure operational readiness and client satisfaction.
The Implementation Consultant is responsible for managing client onboarding, translating business requirements into effective process designs, and ensuring operational readiness. They lead the transition from implementation to operations while maintaining documentation, training teams, and managing project risks.
The Employee Benefits Account Manager serves as the primary point of contact for a block of small group clients, managing day-to-day servicing, renewals, and new business placement. They coordinate with offshore teams and internal resources to ensure efficient policy management, retention, and high-quality customer service.
