Manage an assigned commercial lines book of business, serving as the primary client contact for day-to-day service, renewals, new business, retention, and coverage guidance. Coordinate with agency contacts, carriers, internal colleagues, and the India-based team while meeting servicing standards, response times, and documentation requirements.
The Account Manager serves as the primary liaison for clients, managing day-to-day servicing, renewals, and new business development. They are responsible for maintaining accurate client records, promoting account growth, and collaborating with offshore teams to ensure service standards are met.
The Customer Care Specialist manages day-to-day personal lines insurance inquiries, handling 30-50 calls daily for inbound sales and fulfillment. They serve as the primary liaison to educate customers on policy coverages while ensuring timely and accurate product delivery.
The Account Manager serves as the primary liaison for clients, managing day-to-day servicing, renewals, and new business while maintaining accurate records. They are responsible for developing client relationships, promoting growth through account rounding, and utilizing offshore teams to support agency workflows.
The Employee Benefits Account Manager serves as the primary point of contact for a designated block of clients, managing day-to-day servicing, renewals, and new business placement. They coordinate with internal teams and offshore resources to ensure efficient policy management, retention, and high-quality customer service.
The Personal Lines Account Manager serves as the primary contact for clients, managing day-to-day servicing, retention, and policy administration. They are responsible for promoting account growth, educating clients on coverage needs, and maintaining accurate records within the agency management system.
The Sr. Director, People Enablement leads the global Learning and Development and North America HRBP teams to drive organizational capability and leadership effectiveness. This role partners with executives to implement AI-enabled learning strategies, performance management cycles, and succession planning to support business growth.
