The Host Account Manager will serve as a strategic partner to a portfolio of hosts, managing relationships from activation through retention. They are responsible for driving host performance, ensuring policy adherence, and resolving complex operational issues to improve overall platform outcomes.
The Head of Market Launch will lead the strategy and execution for entering new markets, building repeatable systems to ensure each market reaches scale. They will also manage local vendor ecosystems, drive referral growth, and collaborate with cross-functional teams to optimize market performance.
Act as the primary escalation point for complex member support issues, managing cases from research to resolution. Collaborate across departments to improve support processes and advocate for the member experience.
Design, build, and execute multi-channel lifecycle campaigns to drive host acquisition, activation, and retention. Manage and optimize marketing automation flows while ensuring seamless data integration across the marketing technology stack.
Serve as the first point of contact for members via calls and emails to resolve issues related to billing, membership, and property operations. Maintain accurate CRM logs and escalate complex cases to specialized teams while adhering to service level agreements.
Lead and coach a team of Host Account Managers to improve regional business outcomes and host success. Monitor regional KPIs and resolve complex escalations while partnering cross-functionally to enhance the overall host experience.
Manage a dedicated portfolio of hosts as the primary point of contact to drive retention, occupancy, and satisfaction. Proactively monitor performance metrics and guide hosts through platform policies, financial structures, and activation processes.
Lead and mentor a small inside sales team to convert property owners into PadSplit hosts while driving sustainable growth. Responsibilities include tracking KPIs, developing training programs, and optimizing sales processes to exceed revenue targets.
The Account Executive is responsible for prospecting and qualifying property owners to become PadSplit Hosts in the Chicago market. This involves delivering value propositions, managing the sales pipeline through CRM, and closing deals to expand affordable shared housing opportunities.
Lead the creative vision and brand identity across all customer touchpoints to drive trust and acquisition. Manage and mentor a creative team while building scalable production workflows and partnering with cross-functional departments.
The Account Executive is responsible for prospecting and onboarding traditional property owners to become PadSplit Hosts in the Charlotte market. This involves delivering value propositions, managing the sales pipeline via CRM, and collaborating with onboarding teams to expand affordable housing opportunities.
Lead and scale paid acquisition strategies for Host Growth across multiple paid channels to drive efficient B2B growth. Manage budget allocation, optimize full-funnel performance, and lead a structured experimentation roadmap to lower acquisition costs.
Lead the technical vision and architecture for money movement systems, including payments, billing, and ledger management. Collaborate with cross-functional leaders to ensure financial accuracy, reliability, and the integration of AI to improve member experiences.
Provide technical leadership for platform infrastructure and backend architecture to support marketplace scaling. Drive platform strategy, improve system reliability, and mentor engineers to elevate organizational capabilities.
Lead the Supply Growth pod to define and execute a product roadmap that accelerates property activations. Collaborate with cross-functional teams to build scalable systems and drive measurable business impact through data-driven decisions.
Own the measurement infrastructure, including Segment CDP and Rockerbox attribution, to connect marketing efforts to member and host outcomes. Build AI-augmented analytics workflows and maintain marketing dashboards to provide a single source of truth for growth metrics.
Lead the development and optimization of mobile app features by managing the product roadmap and backlog. Collaborate with cross-functional teams to deliver data-informed outcomes that improve user experience for members and hosts.
The Account Executive is responsible for qualifying inbound and outbound leads and executing high-volume outreach to attract property owners. They will deliver tailored pitches, host investor webinars, and manage the sales pipeline within Salesforce to meet monthly targets.
The Account Executive is responsible for prospecting and qualifying property owners to become PadSplit Hosts to expand the shared housing marketplace. This involves delivering value propositions, managing the sales pipeline through CRM, and closing deals to increase affordable housing options.
The Account Executive is responsible for prospecting and onboarding traditional property owners to become PadSplit Hosts in the NYC Metro area. This involves delivering value propositions, managing the sales pipeline via CRM, and collaborating with onboarding teams to expand the shared housing marketplace.
