You will define and own the QA strategy while leading feature testing cycles to ensure high-quality product releases. Additionally, you will partner with engineers to expand test automation coverage and advocate for the user experience throughout the SDLC.
The Enterprise Customer Success Manager will own the health, retention, and growth of high-value partner organizations by serving as a strategic partner to executive leadership. Responsibilities include managing multi-threaded relationships, conducting quarterly giving reviews, and executing expansion strategies to drive NRR and GRR targets.
Lead the roadmap and execution for Generosity University to drive annualized subscription sales and improve activation rates. Build scalable infrastructure, modernize the curriculum, and act as the primary liaison between engineering, sales, and church customers.
Own the end-to-end self-serve customer journey, focusing on signup, onboarding, and activation to reduce friction for church operators. Drive growth through data-driven experiments and optimize billing and account management flows.
Lead the operational foundation of a high-growth fintech company, overseeing payment operations, physical fulfillment, and the SOC 2 compliance program. Act as the company's AI champion to automate workflows and drive AI adoption across all functions.
Establish the foundations for the Platform/DevOps team by managing a containerized AWS environment and automating deployments. Focus on maintaining high availability, scalability, and security posture while driving SOC 2 and PCI Level 1 compliance.
Drive product-led growth by architecting self-service onboarding, subscription upgrades, and e-commerce checkout flows. Own the full-stack development process from database schema and API design to responsive frontend implementation.
Generate qualified pipeline opportunities through outbound prospecting and inbound lead engagement for churches and nonprofits. Partner with Account Executives to ensure strategic alignment and clean opportunity handoffs within the CRM.
Drive revenue by managing the full sales cycle for inbound and outbound opportunities targeting nonprofits and churches. Responsibilities include conducting product demos, managing a pipeline in HubSpot, and representing the company at industry conferences.
