The dispatcher will manage day-to-day transportation operations by coordinating with drivers, riders, and customers via phone, text, and chat. They are responsible for monitoring active rides, resolving service disruptions, and ensuring all transportation tasks are completed safely and on time.
The Support Specialist acts as the primary point of contact for riders, caregivers, and drivers to manage bookings and resolve support requests. They are responsible for maintaining accurate support tickets in Zendesk and collaborating with AI agents to ensure efficient service delivery.
