You will own the end-to-end customer journey from initial technical demos through to live implementation for high-volume HR clients. This involves configuring the platform to match complex workflows, managing project architecture, and translating customer needs into product requirements.
You will own the end-to-end strategy for partner ecosystems, driving partner customers to go live and ensuring the partner can independently manage implementations. You will also architect integrations, define product requirements, and train partner teams to sell and support the platform.
You will triage, diagnose, and resolve technical customer issues while managing the support queue and maintaining SLAs. Additionally, you will build AI-driven automations, help articles, and runbooks to improve support efficiency and partner team capabilities.
You will lead the end-to-end sales cycle for embedded platform deals, from initial prospecting to contract signature. You will quarterback a cross-functional deal team to scope integrations, design solutions, and structure commercial terms for new partners.
You will embed with strategic customers to map their hiring workflows and build compliance solutions using Onboarded's primitives. You are responsible for the entire lifecycle of these integrations, from discovery and production deployment to ongoing maintenance and optimization.
You will build and extend the core engine, ontology, and automation frameworks while deploying compliance workflows for customers. Additionally, you will drive ecosystem growth through partnerships and create technical content to help developers integrate the platform.
